General Manager - Truck Care
About The Position
The Truck Care General Manager leads the operation of a high-volume, multifaceted truck care facility. The role oversees staff, including Service Advisors, and manages processes and strategies to improve sales and customer satisfaction. The position focuses on delivering exceptional customer service while maintaining safe, clean, and efficient operations. The General Manager is responsible for facility upkeep, merchandising and marketing procedures, sales and inventory management, employee development, safety practices, scheduling, cash integrity, and support for HR functions. The role also involves reviewing financial reports, including profit and loss statements, to identify opportunities and make business changes, as well as responding to customer feedback to improve the overall experience.
Requirements
- At least 2 years of experience in management in retail, restaurants, travel stops or convenience stores, big-box retail, grocery, or department stores.
- At least 2 years of experience managing operations with annual sales volume of $2 million or more.
- At least 2 years of experience interpreting and affecting budgets and profit and loss statements.
- At least 2 years of experience supervising and training 10 or more employees.
- Excellent communication and interpersonal skills with a focus on customer satisfaction.
- Strong organizational and multitasking abilities with attention to detail.
- Intermediate computer skills, including Microsoft Office, Outlook, Word, and Excel.
- Ability to frequently lift or move items weighing more than 50 pounds.
- Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.
Responsibilities
- Ensure the location is safe, clean, and well-maintained, with exceptional customer service, proper merchandising, and suitable marketing procedures.
- Drive sales of products and services through effective ordering, stocking, inventory management, and waste management.
- Oversee task execution, safety practices, scheduling, cash integrity, talent acquisition, employee development, and support for HR functions.
- Train and develop team members to meet customer service expectations.
- Understand financial reporting, including profit and loss statements, and use it to make business changes and capitalize on opportunities.
- Address customer feedback and improve the overall customer experience.
Benefits
- Company-funded tuition assistance
- Paid time off
- 401(k) with 100% match up to 5%
- Medical, dental, and vision insurance after 30 days
- Competitive pay
- Career development
- Quarterly bonus program
- Profit sharing through Love’s Shares
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
