General Manager, Store 40 OKC

Westlake Ace Hardware•Oklahoma City, OK

About The Position

The General Manager is responsible for ensuring superior customer service, developing associates at all levels, driving sales and profitability, and managing expense and payroll budgets effectively. The role also ensures compliance with inventory management and merchandising practices and Westlake policies and procedures. The General Manager supervises the store’s general operations, including customer service, inventory, loss prevention, safety, maintenance, receiving, merchandising, and store cleanliness. This position manages the store’s P&L and controllable expenses, supports budget preparation, implements Store Support programs, and works with the District Manager on district projects. The General Manager also leads hiring, scheduling, training, performance reviews, coaching, and associate development, and builds connections with the local community.

Requirements

High school diploma or GED equivalent.
Previous retail management experience.
Ability to stand, walk, lift up to 25 pounds, and climb.

Nice To Haves

Hardware experience preferred.

Responsibilities

Represent Westlake Ace Hardware positively and provide friendly, prompt, and effective customer service.
Assist customers with product questions and problem resolution, handle complaints, and maintain knowledge of products and store layout.
Supervise the general operations of the entire store and maintain a positive, professional, and safe work environment.
Order and maintain appropriate inventory levels, manage back stock, monitor shrink, and take corrective action to support profitability.
Oversee receiving, checking in, stocking, forklift operations, special orders, rain checks, cycle counts, and negative on-hand reports.
Manage preventative maintenance and repairs, and help maintain the sales floor, stock room, and outdoor merchandise areas.
Ensure weekly price changes, current signage, ad displays, end caps, and merchandise readiness are completed.
Manage the store’s P&L, prepare sales and expense budgets with the District Manager, and control payroll and other expenses.
Implement Store Support programs and ensure successful loss prevention, safety, and internal audits.
Attend trade shows and seminars with company guidance and assist with district special projects.
Conduct weekly management staff meetings and oversee hiring, scheduling, reviewing, rewarding, coaching, and training of associates.
Recruit prospective associates for management positions and support associate advancement and development.
Lead by example, encourage improvements to merchandising, expense control, and sales, and build community connections through civic organizations and community involvement.
Perform other duties as assigned.