Assistant Store Manager (40) Aiken

TD•Aiken, SC

3d•$30 - $45•Onsite

About The Position

The Assistant Store Manager leads the day-to-day service, sales, and operational objectives of a TD Store. The role leads a team in growing and deepening Customer relationships through convenient service, advice, and personalized experiences, and can manage the Store with minimal direction while making decisions about daily teller-line and platform work. The position guides colleagues in delivering advice and service, meeting performance objectives, and complying with banking policies and regulatory requirements. It includes coaching colleagues on advice strategies and product knowledge; resolving complex or high-risk issues; managing customer leads, referrals, outreach, and appointments; and supporting the Store’s operational soundness, risk controls, audits, and process improvements. The role also supports colleague development, performance management, scheduling, recruitment, and a diverse and collaborative team environment. The role requires active NMLS registration upon hire to engage customers in discussions about loan products and facilitate application intake. It is subject to financial-institution eligibility standards and required criminal background and credit report checks. The listed physical requirements include continuous sedentary work, multitasking, use of standard office equipment, concentration, and reading and writing; frequent sitting, standing, and walking; and occasional domestic travel and various physical activities.

Requirements

Undergraduate degree or equivalent experience.
At least 2 years of experience working with customers and/or in sales, or equivalent experience.
Strong verbal and written communication skills.
Demonstrated ability to provide Legendary Customer Service.
Sales and operational management skills.
Ability to manage competing priorities.
Proficiency in Microsoft Office.
Demonstrated organization, interpersonal, communication, and decision-making skills.
Proficiency with expense management.
Must maintain active NMLS registration upon hire to discuss loan products with Customers and facilitate application intake.
Must be eligible for employment with a covered financial institution and for registration as a registered mortgage loan originator.
Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

Supervisory or leadership experience.
Previous consumer and residential lending experience.
Knowledge of banking products and services.
Notary license.

Responsibilities

Lead advice and service colleagues to achieve individual and Store objectives, deliver strong Customer and colleague experiences, and meet performance goals.
Provide day-to-day leadership and work direction, ensuring effective service and advice while maintaining regulatory and compliance requirements.
Coach and develop colleagues on advice strategies, product and service knowledge, proactive recommendations, and service behaviors.
Deliver end-to-end financial advice and provide Customers with information, tools, and real-time insights to support their financial goals.
Identify advice opportunities, referrals, and business growth opportunities; manage self-generated, partner, retail-to-retail, and campaign leads, customer outreach, and appointments.
Handle critical, complex, or high-risk issues and act as an escalation point for Customer problem resolution.
Build Customer relationships by listening, understanding needs, attracting and retaining Customers, and aligning them with appropriate products and services.
Support strong referrals and partnerships between transaction colleagues, platform bankers, and other partners.
Maintain colleague scheduling to meet Customer demand and compliance requirements.
Promote an inviting Store environment and ensure common areas, lobby, and frontline spaces meet internal, external, marketing, premises, and regulatory guidelines.
Lead operational compliance across Store, teller, and platform operations; oversee daily processes, transactions, and work quality.
Support or perform Store operations, including account maintenance, wire transfers, opening and closing, cash management, and vault management.
Develop and lead the Store’s Operational Excellence plan; conduct or oversee vault and drawer audits and proactively identify and mitigate risk.
Ensure policies and procedures are followed, audits are passed, documentation and transactions are accurate, due diligence is completed, and high-risk or non-standard activities are escalated.
Participate in process improvement opportunities and uphold the Bank Code of Conduct.
Lead a high-performing team through feedback, performance reviews, coaching, development, and timely performance recognition or intervention.
Contribute to team performance objectives, communicate issues and expertise, encourage collaboration, and support positive change.
Participate in recruitment and selection and promote a fair, equitable, diverse, and respectful workplace.
Participate in community events and promote the TD brand.