Assistant Store Manager (40) Aiken

TD Bank • Aiken, SC

1d • Onsite

About The Position

The Assistant Store Manager leads day-to-day service, sales, and operational objectives at a TD Store. The role leads advice and service colleagues to grow and deepen customer relationships by delivering convenient, personalized banking, sales, and advice. The manager can lead the Store with minimal direction and make day-to-day decisions on the teller line or platform.

The role oversees complex sales and advice activities, drives advice behaviors through observation and coaching, provides end-to-end financial advice, and supports business growth through referrals and lead management. It also handles critical or high-risk issues and maintains knowledge of local markets, products, services, and economic trends.

The Assistant Store Manager is accountable for customer experience, operational compliance, risk management, and team performance. Responsibilities include maintaining effective colleague scheduling, overseeing Store processes and audits, developing colleagues, supporting recruitment, and promoting a diverse and equitable workplace. The position is classified as a Loan Originator and requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS. A satisfactory criminal background check and credit report check are required.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage customers in discussions about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a registered mortgage loan originator under the SAFE Act.
• Satisfactory criminal background check and credit report check, as well as required applicant statements or certifications regarding government agency or authority findings.
• Able to perform the listed physical activities and cognitive tasks, including continuous sedentary work, multitasking, use of standard office equipment, concentration, reading and writing, and frequent sitting, standing, and walking.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary License.

Responsibilities

• Lead advice and service colleagues to achieve individual and Store objectives, performance goals, and strong customer and colleague experiences.
• Provide day-to-day team leadership and work direction for personalized and complex service and advice activities while maintaining compliance with regulatory guidelines.
• Oversee complex sales and advice activities involving multiple steps, systems, partners, and business processes.
• Coach colleagues through observations, feedback, oversight, and communication to deliver proactive advice and appropriate product recommendations.
• Use knowledge of the local market, competitive offers, and economic trends to support customer advice and financial empowerment.
• Handle critical and high-risk issues and determine appropriate resolutions.
• Establish work direction, role ownership, and accountability for daily, quarterly, and annual objectives.
• Provide customers with end-to-end advice, financial management information, tools, and real-time insights to help them achieve their goals.
• Identify advice opportunities and referrals to support business objectives, profitability, and growth.
• Participate in community events and promote the TD brand while serving community needs.
• Manage leads and customer outreach, including self-generated, partner, retail-to-retail referral, and campaign leads; make outbound calls and messages, set or host appointments, and prioritize leads.
• Create a warm, engaging customer service environment by listening actively, asking clarifying questions, and understanding customer needs.
• Attract, acquire, and retain customers and strengthen relationships through advice, referrals, and customer service.
• Support partnerships between colleagues handling day-to-day transactions and platform bankers or other partners to enable effective referrals.
• Support customers through challenging times and life events, using product and service knowledge to meet their needs.
• Maintain optimal colleague scheduling to meet customer demand and compliance requirements.
• Resolve customer problems, identify ways to prevent recurrence, and educate customers.
• Maintain inviting Store common areas and ensure the lobby and frontline meet applicable internal, external, marketing, premises, and regulatory guidelines.
• Lead operational compliance across teller and platform operations; oversee daily processes, transactions, and work quality.
• Support efficient Store operations by following policies and procedures and ensuring audit readiness.
• Perform Store operating activities as needed, including account maintenance, wire transfers, opening and closing, and cash management.
• Develop and lead the Store Operational Excellence plan, including vault management and monthly vault and drawer audits.
• Identify and mitigate risk, audit compliance, and support the operational soundness of the Store.
• Ensure accurate and timely business processes, documentation, due diligence, and escalation of non-standard or high-risk transactions and activities.
• Support process improvement opportunities and comply with the Bank Code of Conduct and operating procedures.
• Lead, coach, and develop a high-performing team; provide ongoing feedback and performance reviews and complete performance management activities.
• Set, monitor, and address team performance objectives, recognizing performance in a timely manner.
• Ensure colleagues follow policies, procedures, and conduct guidelines for customer interactions, products, and services.
• Share knowledge and expertise, communicate issues promptly, and foster productive relationships with partners and other teams.
• Support a culture where colleagues escalate challenges and facilitate change through positive reinforcement.
• Participate in recruitment and selection to build a diverse, qualified workforce.
• Promote a fair and equitable environment and encourage colleagues to achieve shared goals.
• Act as a brand champion for the business area and bank, internally and externally.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation/incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager