General Manager

BallenIsles Country Club•Billings, MT

6h•Onsite

About The Position

Yellowstone Country Club, a member-owned private golf club in Billings, Montana, seeks a General Manager/Chief Operating Officer (GM/COO) to oversee all operational activities while the Board and committees focus on strategic initiatives. The GM/COO provides positive, confident leadership, fosters a welcoming culture for members and associates, and emphasizes organizational consistency, team development, sound financial management, member satisfaction, and retention. Visibility and member engagement are critical. The role guides the Board, committees, and staff professionally, respectfully, and diplomatically, and serves as the club’s primary ambassador to members, guests, associates, vendors, and the surrounding community. Yellowstone Country Club has served Billings for more than 70 years and is set on 330 acres beneath the Billings rimrocks. Amenities include a championship golf course designed by Robert Trent Jones, Sr., six racquet courts, an expansive pool area, and a full-service clubhouse with dining and themed events. The selected candidate will be employed directly by Yellowstone Country Club, not Troon Golf Management; Troon is an advisory partner to the club. The position oversees club operations and facilities, financial planning and reporting, department leaders and associates, compliance, and initiatives supporting marketing, membership development, community engagement, and member retention. The role directly supervises department leaders and includes ongoing professional development and industry involvement.

Requirements

Bachelor’s degree from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
Class A member of PGA/LPGA, or Certified Club Manager (CCM) designation through the Club Managers Association of America (CMAA).
Knowledge of Microsoft Office applications.
Ability to read and speak English may be required to perform the job duties.

Responsibilities

Provide positive, confident leadership for club operations and ensure an exceptional member experience and high service standards while partnering with the Board and committees on the club’s strategic direction.
Maintain visibility and engagement with members and guide the Board, committees, and staff professionally, respectfully, and diplomatically.
Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics to achieve financial goals.
Recruit, hire, onboard, lead, mentor, train, and develop department leaders and associates; manage performance and support professional development.
Ensure compliance with company policies, Human Resources procedures, safety standards, and applicable regulations.
Oversee the maintenance, appearance, and long-term planning of club facilities, grounds, and physical assets.
Collaborate with department leaders to drive operational excellence across golf operations, food and beverage, agronomy, tournaments, racquet sports, aquatics, and other club amenities.
Partner with leadership on marketing, membership development, and community engagement initiatives to promote club programs and support membership growth and retention.
Build a positive, collaborative, service-focused culture and strong relationships with members, guests, associates, vendors, and the Billings community.
Directly supervise department leaders.
Maintain active involvement in industry organizations and pursue ongoing professional development to stay current on hospitality and industry best practices.