General Manager

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

2d•$160,000 - $190,000•Onsite

About The Position

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. The role serves as the primary company coordinator for assigned properties and works closely with the Association Board of Directors and/or the Developer to manage and operate the community and resolve community issues. The position requires professional, client-oriented service, strong management and supervisory skills, and effective coordination with residents, owners, vendors, coworkers, and internal support staff. The Property Manager must be certified and licensed by the State of Florida as a Community Association Manager (CAM). This is a full-time exempt position, Monday through Friday, with business hours determined by client needs. The role operates in a professional office environment and routinely uses standard office equipment. Daily property walks, including climbing stairs, are required. Some local travel for training or meetings is expected, and extended hours, including nights and weekends, may occasionally be required to meet client needs or respond to emergencies.

Requirements

Florida Community Association Manager (CAM) license.
Valid Florida driver's license.
Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, and similarly complex documents.
Proficiency and working knowledge of Microsoft Office applications.
Ability to work extended periods and maintain flexible hours, which may include nights and weekends.
Ability to respond to emergency situations in a timely manner.
Strong management, customer service, and supervisory skills.
Some locations require bilingual English and Spanish skills.

Responsibilities

Represent the company with a positive, professional, client-oriented attitude and seek improvements to work processes and results.
Coordinate the company's management efforts at assigned properties and ensure contractual obligations are met or exceeded.
Prepare the association's annual budget.
Analyze and distribute monthly financial statements, including budget variances, cash management, and receivables collection strategies.
Maintain accurate property files and records, coordinate information processing with headquarters support staff, and provide prompt, detailed status reports.
Supervise on-site team members; develop service specifications, evaluate maintenance and management performance, promote professional conduct and safety, and motivate teamwork.
Build collaborative working relationships across departments and project teams; prepare for and chair team meetings.
Maintain current knowledge of state and regulatory requirements and each client's community documents, policies, and procedures.
Coordinate new-resident move-ins, provide introductions and orientation, explain available services, and review building rules and regulations.
Maintain high performance standards through personal follow-up to ensure service delivery.
Respond to calls and correspondence promptly and professionally.
Maintain professional relationships with the Board of Directors, unit owners, and vendors; run Board meetings when necessary according to Robert's Rules of Order.
Prepare management reports covering administrative matters, financial status, property condition, project progress, and recommendations.
Prepare professional presentations of reports, action plans, budgets, and bid analyses.
Support KWPM's GREAT values, philosophy, and goals, and follow company policies.
Organize time and balance competing demands across multiple projects; attend monthly managers' meetings.
Upload and maintain documents accurately in management support systems.
Monitor, evaluate, and negotiate contracts; obtain and maintain vendor insurance certificates naming the Association and KW Property Management as additional insured and certificate holder, along with vendor business licenses.
Maintain Association office records, files, communications, policies, and documentation according to company standards.
Update Association communications, including menu boards, newsletters, and the website.
Process violations, work orders, architectural control applications, lease applications, and sale applications as required.
Track asset cash balances and available funds for projects, and manage cash flow for capital improvements.
Monitor aging reports, ensure timely legal action, and update the collection module.
Maintain equipment maintenance logs and inventory, and update the preventive maintenance manual quarterly.
React to and address emergency situations in a timely manner.