General Manager
About The Position
EōS Fitness is seeking a highly motivated, sales-driven leader to serve as General Manager. Reporting to the District Sales Manager, the General Manager develops a team that delivers an exceptional customer experience and achieves business objectives. The role focuses on improving sales and operational processes, developing leaders, and helping prospective and current members navigate their membership journey and reach their health and wellness goals. The ideal candidate is passionate about fitness, driven to succeed, committed to delivering results, and able to motivate clients and staff. The General Manager is expected to embrace EōS Fitness' Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Requirements
- 2 years of sales management experience.
- 3–4 years of customer service experience.
- Prior experience or a strong interest in the fitness industry.
- Strong verbal and written communication skills for interacting with employees, management, and vendors.
- Excellent relationship-building and influencing skills with people at all levels and across functions.
- Strong attention to detail and a systematic, thorough approach to problem-solving.
- Good time management, organizational, and record-keeping skills.
- Excellent MS Office skills.
- Embrace EōS Fitness' Core Values.
- Successfully pass a background check.
- Obtain CPR certification within 30 days of hire.
- Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
- Ability to access and operate the company computer system, prepare documents, enter data, and read reports from a computer database or email system.
- Ability to bend routinely and repetitively and lift more than 40 lbs.
Responsibilities
- Hire, train, schedule, and supervise staff, including Assistant General Managers and Fitness Consultants.
- Communicate goals, expectations, and procedures so staff understand their roles and responsibilities.
- Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase retention and new sign-ups.
- Provide staff with clear, constructive feedback on performance, highlighting strengths and areas for improvement.
- Deliver high-quality customer service by addressing member concerns and complaints, managing membership inquiries, and resolving issues promptly.
- Engage with members in a friendly, approachable manner, listen to their needs and concerns, and provide helpful responses.
- Ensure compliance with health and safety regulations, maintain required certifications, and implement safety protocols.
- Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
- Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, giving instructions and updates to support their safety and well-being.
Benefits
- Free membership for the employee and one family member.
- Discounted Personal Training and merchandise, including supplements.
- Employee referral program.
- Daily Pay, with access to funds before payday.
- Vacation, holiday, and sick pay.
- Group health, dental, and vision coverage.
- Supplemental Life coverage.
- Employee Assistance Program.
- 401(k) with company matching.
- Personal education growth options with Sophia Learning.
- Energetic and collaborative team.
- Management team that supports professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
