General Manager- Canopy Downtown Boston

Olshan Properties•Boston, MA

17d•$200,000 - $225,000

About The Position

The General Manager serves as the strategic business leader of Canopy Boston Downtown, a recipient of the 2025 Connie Award. The role provides overall leadership for hotel operations, financial performance, sales and revenue strategy, guest satisfaction, and team member engagement. The General Manager builds on the hotel's reputation, drives revenue growth and profitability, maintains Hilton Quality Assurance standards, and delivers results for ownership. Working with department directors, the General Manager establishes strategic priorities, guides business planning, and develops a collaborative, high-performing team. The role represents Canopy by Hilton and Olshan Properties, exemplifying Canopy's welcoming, genuine, worldly, and personal approach to hospitality and creating experiences that reflect Boston's character and culture. The General Manager also represents the hotel in relationships with ownership, Hilton, business partners, clients, and community leaders. The position oversees hotel business planning and performance; sales, marketing, and revenue management; Food & Beverage and Rooms Division operations; guest experience and brand standards; people leadership; property management; and ownership relations. Performance is evaluated through financial and commercial results, food and beverage and rooms performance, quality assurance, guest satisfaction, team engagement, operational excellence, asset management, and achievement of ownership and Hilton objectives.

Requirements

At least 2 years of hotel leadership experience directing or overseeing Food & Beverage, Sales, Revenue Management, and Rooms Division functions, either as a department director with significant cross-functional responsibilities or as a General Manager overseeing these disciplines.
At least 10 years of hotel management experience.
Strategic direction experience with hotel department leaders and experience supporting overall financial and operational performance.
Strong knowledge of hotel financial management, including P&L statements, budgeting, forecasting, revenue generation, labor management, and expense controls.
Working knowledge of Sales and Revenue Management strategies, including ADR, RevPAR, occupancy, market segmentation, and competitive performance.
Experience supporting Food & Beverage and Rooms Division operations, including service delivery, profitability, and operational efficiency.
Proven leadership, communication, problem-solving, and team development skills.
Experience maintaining high standards of guest satisfaction, property condition, and operational quality.
Strategic thinking and excellent communication and presentation skills.
Ability to stand, walk, and sit for extended periods during the workday.
Ability to lift, lower, carry, push, or pull items weighing up to 50 pounds, using assistance or appropriate equipment when needed.
Ability to bend, stoop, kneel, crouch, twist, climb stairs, and reach at, above, and below shoulder level as duties require.
Ability to use hands and fingers for extended periods to operate keyboards, telephones, radios, payment devices, writing instruments, switches, and other office equipment.
Ability to read screens, reports, correspondence, and equipment instructions; hear guests, phones, radios, alarms, and announcements; and communicate clearly in person, by telephone, and over a handheld radio.
Ability to work in areas that may be crowded, closed, confined, hot, noisy, or high-pressure.

Nice To Haves

Hotel management experience across sales and marketing, budget management, rooms, and housekeeping, in addition to extensive Food & Beverage experience is preferred.

Responsibilities

Provide strategic leadership for all hotel operations in alignment with ownership objectives and Hilton brand standards.
Lead the development and execution of business plans, operating budgets, financial forecasts, and capital improvement strategies.
Drive revenue growth, gross operating profit (GOP), net operating income (NOI), and return on investment.
Work with department directors to optimize profitability, labor productivity, expenses, and service standards; establish priorities and communicate performance to ownership and corporate leadership.
Partner with Sales and Revenue Management leadership on strategies to maximize revenue, profitability, and market share.
Guide sales, marketing, and business development initiatives to strengthen corporate accounts, group business, and local partnerships.
Review booking pace, market segmentation, occupancy, ADR, RevPAR, and competitive performance; use STR reports, market intelligence, and forecasts to inform pricing, distribution, and business mix decisions.
Build key client relationships and use Hilton commercial resources and Hilton Honors to drive business and guest loyalty.
Provide strategic oversight of Food & Beverage operations, including budgets, outlet performance, menu profitability, labor costs, operating efficiency, food quality, service, sanitation, and responsible beverage operations.
Support innovative dining experiences, promotions, and local partnerships that reflect Canopy's lifestyle positioning and Boston's neighborhood character.
Direct Front Office, Housekeeping, reservations, and guest services to ensure efficient operations and exceptional hospitality.
Work with Rooms leadership on staffing, budgets, productivity, room readiness, cleanliness, and guest satisfaction.
Partner with Engineering on property standards and preventive maintenance, and minimize out-of-order rooms.
Maintain a visible presence throughout the hotel and promote communication, teamwork, and timely resolution of operational and guest needs.
Champion Canopy's hospitality philosophy and implement Hilton brand standards, service programs, and guest experience initiatives.
Drive Hilton Quality Assurance results through training, inspections, and operational excellence; monitor guest satisfaction, Hilton Honors feedback, and online reputation to improve service and loyalty.
Build and develop a high-performing leadership team; set goals, empower department directors, and provide coaching, performance feedback, and professional development.
Foster an inclusive workplace that supports collaboration, communication, and team member engagement; partner with Human Resources on recruitment, retention, employee relations, and succession planning.
Oversee property condition, preventive maintenance, capital improvements, and long-term asset preservation.
Support vendor management, purchasing, financial controls, regulatory compliance, safety, and risk management.
Represent the hotel to ownership, corporate leadership, Hilton representatives, clients, and community partners; communicate proactively with ownership about financial performance, property needs, and strategic opportunities.
Achieve business objectives measured by financial performance, commercial results, food and beverage and rooms operations, quality assurance, guest experience, people and culture, operational excellence, asset management, and ownership relations.