General Manager

SHAMIN HOTELS MASTER•Richmond, VA

2d•Onsite

About The Position

Lead a Hotel. Build a Team. Create Experiences That Matter. At Shamin Hotels, we believe great hotels are built by great people — leaders who know how to inspire teams, create unforgettable guest experiences, and drive results without losing the human side of hospitality. We’re looking for a General Manager who thrives in a fast-paced environment, leads with confidence and heart, and understands that hospitality is about people first. This role is more than overseeing operations — it’s about building culture, developing talent, solving problems, celebrating wins, and creating a hotel environment where both guests and associates feel cared for. If you’re energized by leadership, love developing teams, and enjoy balancing operations, guest experience, and business performance, we’d love to meet you.

Requirements

5+ years of hotel experience required
2+ years of leadership or management experience
Strong financial and operational knowledge
Ability to work flexible schedules including weekends and holidays as business demands

Nice To Haves

Bachelor’s degree preferred, or equivalent hospitality experience

Responsibilities

Lead and develop a high-performing hotel team
Create a culture focused on guest satisfaction and operational excellence
Manage financial performance, budgets, labor, and profitability
Coach leaders and prepare future talent for growth opportunities
Drive sales, community engagement, and local partnerships
Ensure safety, compliance, and quality standards are consistently met
Solve challenges quickly while maintaining professionalism and composure
Celebrate and recognize associates who go above and beyond
Serve as the visible leader of the hotel — someone associates trust, guests remember, and the community respects.