General Manager, Spire Bar/Wright Bar

Pyramid Global Hospitality•Phoenix, AZ

About The Position

The Arizona Biltmore is seeking an experienced General Manager to oversee Wright's Bar and Spire Bar, two distinct luxury food and beverage outlets. This multi-outlet leadership position is responsible for financial performance, daily operations, beverage programming, service standards, and the development of management and service teams across both venues. The General Manager oversees daily bar operations and guest experience; collaborates with the Executive Chef on seasonal menus, kitchen operations, and food cost control; creates cocktails suited to each outlet; ensures compliance with health, safety, and food-handling regulations; and maintains standard operating procedures. The role also develops budgets and revenue goals, monitors profitability, manages pricing, labor, scheduling, and productivity, and leads outlet servers, bartenders, and support staff through recruiting, training, evaluation, coaching, and mentorship. The position maintains a strong floor presence, conducts table touches, handles guest feedback and service recovery, coordinates with front office and concierge teams on VIP requests and personalized experiences, and monitors guest satisfaction. It also collaborates with marketing on events and promotions and uses guest engagement tools, loyalty programs, and social media to support revenue and guest experience. The General Manager may assist in other outlets based on operational needs and management direction.

Requirements

Minimum 5 years of experience in bar or hospitality management, preferably in a resort or high-volume setting.

Nice To Haves

Bachelor’s degree in hospitality management, business, or a related field is preferred.

Responsibilities

Oversee daily operations of Wright's Bar and Spire Bar, ensuring seamless and efficient execution.
Maintain high standards of food quality, service, cleanliness, and guest experience.
Collaborate with the Executive Chef to develop seasonal menus, optimize kitchen operations, and control food costs.
Create cocktails that fit each outlet's theme.
Monitor outlets to ensure timely and accurate order fulfillment, presentation, and attention to guest preferences.
Ensure compliance with health, safety, and food-handling regulations.
Implement and maintain standard operating procedures for service efficiency and consistency.
Develop and manage budgets, revenue goals, and cost-control measures.
Monitor financial performance, analyze reports, and implement strategies to improve profitability.
Oversee pricing strategies, menu engineering, and promotional events to drive sales.
Manage labor costs, staff scheduling, and productivity.
Recruit, train, and lead outlet servers, bartenders, and support staff.
Foster a positive, professional, and guest-focused work environment.
Conduct regular staff training on service standards, upselling, and guest engagement.
Perform performance evaluations and provide ongoing coaching and mentorship.
Handle guest inquiries, feedback, and service recovery professionally and promptly.
Coordinate with front office and concierge teams to accommodate VIP requests, special dietary needs, and personalized experiences.
Monitor guest satisfaction metrics and implement strategies to enhance service quality.
Conduct table touches with guests and maintain floor presence during peak and high-need periods.
Assist in other outlets based on operational needs and as assigned by management.
Collaborate with marketing to create and promote events, seasonal offerings, and specials.
Analyze market trends and guest preferences to enhance guest experiences.
Use guest engagement tools, loyalty programs, and social media to drive revenue.