General Manager

Atria Senior Living • MI-Fort Gratiot, MI

14d

About The Position

The General Manager is responsible for the community’s day-to-day operations and full profit-and-loss performance. The role executes the operations plan and evaluates business activities, including recruiting, hiring, developing, and managing team performance. The General Manager focuses on sales, customer service, regulatory compliance, and maintaining a safe, productive working and living environment.

The General Manager partners with the Regional Vice President on community sales and operations strategies, communicates community performance, and works with the Community Sales Manager on competitive assessments, sales plans, and business-to-business sales. The role also carries out marketing and sales activities, implements strategies to improve labor, occupancy, expenses, and quality, and assists with budgeting, forecasting, and expense approvals.

The General Manager serves as a liaison with Support Center resources, reviews building needs and preventative maintenance, and provides on-call and overnight coverage as scheduled or needed. The role builds and develops a high-performing team, manages staff, supports employee engagement, meets financial management requirements, conducts monthly resident and staff meetings, and maintains positive stakeholder relationships. The position may require driving and may involve filling in for other community roles as needed.

Requirements

• Two to four years of operations management experience with demonstrated success meeting financial goals in senior or retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or related fields.
• Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or related fields.
• Demonstrated success operating and maintaining a quality, customer-service-focused workforce.
• Experience recruiting, training, and developing team members.
• Understanding of Company-guided performance management expectations.
• Understanding of facilities management and proper maintenance of systems.
• Proficient knowledge of computer systems and Microsoft Office Suite.
• Must satisfactorily meet and comply with the Company’s Motor Vehicle Policy standards.
• Must possess a valid driver’s license.

Nice To Haves

• Bachelor’s degree in business administration, healthcare administration, hospitality, or a related field preferred.

Responsibilities

• Manage the community’s day-to-day operations and full profit-and-loss responsibility.
• Execute the operations plan and evaluate business activities, including recruiting, hiring, staff development, and performance management.
• Partner with the Regional Vice President to develop community sales and operations strategies and tactics aligned with Company objectives.
• Regularly communicate community performance to the Regional Vice President.
• Supervise and partner with the Community Sales Manager to assess competitive threats, develop sales plans, and participate in business-to-business sales calls.
• Perform scheduled marketing and sales activities, including calls, tours, and sales meetings, to increase census.
• Implement and adjust strategies related to labor, occupancy, expenses, and quality enhancement.
• Assist with community budgets and capital requirements, including forecasting and approving expenses.
• Act as a liaison between field operations and the Support Center and build relationships with Support Center resources.
• Review building needs and make recommendations regarding preventative maintenance.
• Provide on-call and overnight coverage as scheduled or needed.
• Fill in for other community positions as needed for training, PTO coverage, or absences.
• Build and maintain a high-performing, engaged team; ensure employee satisfaction and engagement scores meet or exceed Company standards.
• Interview, hire, train, schedule, develop, and performance-manage assigned staff.
• Meet the community’s financial management requirements and maintain a safe working and living environment.
• Conduct monthly resident and staff meetings.
• Develop and maintain positive relationships with governmental agencies, business partners, community groups, and other key stakeholders.
• Perform other duties as needed or assigned.
• Meet the Company’s Motor Vehicle Policy standards and perform driving responsibilities when required.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards may be available to community employees, depending on classification and location.
• Health, dental, vision, and life insurance.
• Retirement savings plan with a 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Advancement opportunities and a supportive environment that promotes work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed