General Manager

GRIFOLS, S.A.•Chattanooga, TN

16d

About The Position

The Center Manager acts as the general manager of a plasma collection center and has overall responsibility for its operations. Under general occasional guidance and oversight from regional management, the manager oversees daily operations, staff, and quality control while ensuring compliance with applicable policies and regulations. The role is responsible for achieving production and quality goals, maintaining efficient staffing and operating costs, and supporting the center’s operational effectiveness.

Requirements

Bachelor’s degree or equivalent; preferably in Science, Business, Nursing, Finance, or a related field.
Typically, at least 3 years of related clinical or general business experience.

Nice To Haves

Supervisory experience.
Experience in a medical and/or cGMP-regulated environment.
Experience with plasma or whole blood.

Responsibilities

Meet quarterly goals, staffing and labor-efficiency standards, cost-per-liter targets, and quality key performance indicator goals.
Create an organizational environment and value systems that support workforce morale and productivity.
Operate the center and manage employees and operations according to high standards of ethics and integrity.
Manage staff training and quality goals, implement operational changes, and maximize center efficiency.
Monitor and evaluate operations, develop action plans, and supervise process improvements.
Manage headcount and staffing for changing production levels and provide regional management with timely projections for expected spikes.
Direct personnel functions, including hiring, work assignments and direction, development and training, discipline, termination, and personnel records.
Provide strategic direction and planning.
Through the Assistant Manager, oversee donor selection, plasma collection and shipment, and completion of records.
Ensure production employees receive adequate training and demonstrate tasks according to company standards.
Ensure adequate inventory of goods and supplies and oversee ordering as needed.
Ensure the facility is neat and clean and equipment is maintained in good working order.
Oversee freezer management, plasma shipments, and equipment failures; respond appropriately to freezer alarms.
Develop community representation for public relations and marketing campaigns to attract and retain donors.
Maintain familiarity with and ensure compliance with state and federal regulations and applicable FDA-approved SOPs, OSHA, CLIA, and cGMP requirements.
Ensure donor selection, plasma collection, and manufacturing records meet applicable production standards and regulatory requirements.
Work through the management team and with Training and Quality staff to meet training and quality goals.
Build rapport with donors to support customer satisfaction and long-term donation.
Work with divisional and corporate management on the annual budget and manage the facility to achieve production and quality goals at the agreed cost structure.