General Manager - Optical

National Vision • Boynton Beach, FL

11d

About The Position

The General Manager leads an Eyeglass World store, overseeing daily operations and setting a customer-first, results-oriented culture. The role is responsible for staffing, inventory, bookkeeping, planning, policy enforcement, associate development, store performance, and customer and patient experience. The General Manager partners with the Doctor to support high-quality patient care, maintains store and facility standards, and communicates and reports to the District Manager. The position also oversees marketing and merchandising initiatives, budgets, hiring and scheduling, performance feedback, compliance, and accurate associate records. Some duties may vary to comply with state requirements concerning specific licenses or credentials. Eyeglass World stores are closed every Sunday.

Requirements

• At least 5 years of retail experience.
• Ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills.
• Passion for exceptional customer service and driving sales.
• Solid understanding of store operations and business performance.
• Optical license required in applicable states.

Nice To Haves

• Supervisory experience.
• Knowledge of the optical industry.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Oversee daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcement of company policies.
• Lead, train, coach, and develop associates, providing feedback and growth opportunities.
• Monitor store performance and guide associates in delivering excellent customer and patient experiences.
• Partner with the Doctor to ensure patients receive a high level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Communicate with the District Manager and provide accurate reporting.
• Ensure the store and facility meet corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain talent, and create schedules based on business needs and store traffic.
• Lead by example and coach the team toward sales and service excellence.
• Provide timely feedback and performance evaluations and address issues proactively.
• Ensure compliance with company policies and maintain accurate associate files and records.

Benefits

• Competitive pay and bonus opportunities.
• Health and dental insurance.
• 401(k) retirement savings with company match.
• Stock purchase plan.
• Flexible Spending Account.
• Generous paid time off and company holidays.
• Parental leave.
• Employee eyewear discount.
• Short- and long-term disability insurance.
• Life insurance.
• College scholarship program.
• Training programs and educational courses.
• Internal promotion and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed