General Manager

Black Rifle Coffee Company•Mesa, AZ

2d•Onsite

About The Position

We are seeking a highly motivated and experienced General Manager to lead our Black Rifle Coffee Outpost team! The General Manager will be responsible for overseeing all aspects of the store's operations, including sales, customer service, inventory management, and staff supervision. We are Black Rifle Coffee Company, a veteran-founded company serving premium coffee to people who love America. We have a passion for coffee, the veteran community, dogs, the outdoors... in short, if it makes our country awesome, then we love it. Our customers always come first, because without them we would have nothing. They have our eternal gratitude for that. We sell awesome coffee and make goofy videos, but the beating heart of Black Rifle Coffee is really in giving back — it's about serving those who serve us. That means supporting the military, veteran, and first responder communities in the ways we know best. As far as the folks who work here, we value integrity, innovation, radical transparency, a crazy good work ethic, and a deep love for our country and each other.

Requirements

5+ years experience in a QSR environment preferred
At least 3+ years experience in Retail/QSR store management
Proven track record of achieving sales and profitability goals.
Strong leadership, organizational, delegation, and communication skills.
Track record of managing and motivating a team of hourly employees.
Ability to work in a fast-paced, dynamic environment.
Strong problem-solving and decision-making skills.
Proficiency with Microsoft Office, Google Suite, and POS systems.
Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)
Ability to hear and communicate through a headset
Ability to lift up to 50 lbs is required
Light to moderate travel is required
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Nice To Haves

Bachelors degree preferred
Knowledge of inventory management and merchandising strategies preferred.

Responsibilities

Manage all aspects of store operations, including sales, customer service, inventory management, hiring, staff supervision & development.
Manage P&L of the store (control expenses, labor costs, supplies, inventory, etc).
Embodies a customer first attitude, embedding best practices and training to provide legendary customer service.
Cultivates a focused and positive, cohesive environment, flexing to ever changing customer and business needs.
Owns successful implementation of company programs, develops action plans, and coaching the store team to meet operational and organizational objectives.
Acts as player/coach demonstrating best practices & behaviors that motivate employees to perform at their highest levels.
Constantly reviews store environment and key business indicators to identify risks and opportunities for improvement, escalates feedback to senior leadership.
Maintain strong relationships with customers, vendors, and the community through outreach.
Data driven leadership; utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Ensure compliance with all company policies and procedures, as well as federal, state, and local laws and regulations.
Leads merchandising & marketing strategies within the store.