General Manager(05533) - 1272 Independence Dr.

Domino's Franchise•Rocky Mount, NC

About The Position

The General Manager oversees total store operations at a Domino’s location. The role leads delivery drivers and customer service representatives (CSRs), ensuring orders are expedited quickly and correctly and that the store operates according to Domino’s Operation Evaluation Review standards. The General Manager maintains staffing levels and employee schedules based on business needs, communicates with managers and staff about operational matters, and trains the General Manager in Training (GMIT) on store operations. The position includes opening and closing duties, inventory and deposit responsibilities, product and ingredient planning, delivery-driver coordination, customer service, and quality and appearance standards. The General Manager also receives cross-training in food preparation and store procedures and contributes to a teamwork-oriented, energetic, and fun atmosphere.

Requirements

Ability to read and understand a P&L ledger.
Ability to speak and write clearly.
Ability to use a computer-based order entry system.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
When closing, complete nightly bank deposits and product inventory counts.
When opening, ensure the store is properly set up and ready to receive orders at opening time.
Foster and project a sense of urgency with every order.
Ensure the store operates according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with managers and staff about matters that affect business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Actively train the General Manager in Training on all aspects of store operations.
Maintain staffing levels that reflect business needs throughout the day.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Resolve disputes and help ensure unhappy customers return.
Ensure delivery vehicles pass mechanical and visual inspections.
Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
Read and understand the profit and loss (P&L) ledger.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
Provide quality service to internal and external customers over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.