Assistant Manager(05533) - 1272 Independence Dr.

Domino's Franchise•Rocky Mount, NC

About The Position

The Assistant Manager leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role maintains staffing levels that meet business needs throughout the day, supports opening and closing procedures, and helps coordinate delivery operations. The Assistant Manager promotes a sense of urgency, customer satisfaction, teamwork, energy, and fun while upholding Domino’s standards.

Requirements

Ability to speak and write clearly.
Ability to use a computer-based order entry system.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Maintain staffing levels that reflect business needs throughout the day.
When closing, make end-of-night bank deposits and complete nightly product inventory counts.
When opening, ensure the store is properly set up and ready to receive orders at opening time.
Foster and project a sense of urgency with every order.
Resolve disputes and work to ensure unhappy customers return.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Ensure delivery vehicles pass mechanical and visual inspections.
Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout.
Provide quality customer service to internal and external customers over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.