General Manager(08836) - 3335 N. Hathaway Blvd.

Domino's Franchise•Sharpsburg, NC

About The Position

The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are prepared and expedited quickly and correctly. The role maintains staffing and schedules in line with business needs, supports customer service and dispute resolution, and promotes an atmosphere of teamwork, energy, and fun. The General Manager ensures the store operates according to Domino’s Operation Evaluation Review standards and maintains Domino’s grooming, uniform, and appearance standards. Depending on the shift, the role includes preparing the store for opening or completing end-of-night bank deposits and product inventory counts. The General Manager also coordinates commissary and beverage orders, monitors delivery operations and vehicle readiness, reviews P&L information, and trains the GMIT on store operations.

Requirements

Ability to read and understand a P&L ledger.
Ability to speak and write clearly.
Ability to use a computer-based order entry system.
Comfort with dispute resolution and customer service.
Ability to help ensure delivery vehicles pass mechanical and visual inspections.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Complete end-of-night bank deposits when closing.
Perform nightly product inventory counts when closing.
Ensure the store is properly set up and ready to receive orders at opening.
Foster and project a sense of urgency with every order.
Ensure the store operates according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with managers and staff about matters that affect business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels that reflect business needs throughout the day.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Resolve disputes and work to turn unhappy customers into returning customers.
Ensure delivery vehicles pass mechanical and visual inspections.
Help route delivery drivers to maximize customer service while meeting Domino’s standards for on-time delivery.
Read and understand the P&L ledger.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
Provide quality service to internal and external customers by phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.