Assistant Manager(08836) - 3335 N. Hathaway Blvd.
About The Position
The Assistant Manager leads a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role supports daily store operations, including maintaining staffing levels to meet business needs, preparing the store for opening, and completing closing tasks such as bank deposits and nightly product inventory counts. The Assistant Manager promotes prompt service, resolves customer disputes, supports delivery routing, and ensures delivery vehicles pass mechanical and visual inspections. The position also includes promoting products and specials, maintaining Domino’s grooming and appearance standards, providing customer service in person and over the phone, and contributing to a teamwork-oriented, energetic, and fun atmosphere. Cross-training includes food preparation, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout.
Requirements
- Ability to speak and write clearly.
- Ability to use a computer-based order entry system.
Responsibilities
- Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that reflect business needs throughout the day.
- When closing, make end-of-night bank deposits and complete a nightly product inventory count.
- When opening, ensure the store is properly set up and ready to receive orders at opening time.
- Promote a sense of urgency with every order.
- Resolve disputes and work to turn unhappy customers into returning customers.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
- Uphold Domino’s grooming, uniform, and appearance standards.
- Promote pizza products, specials, and promotions.
- Provide quality customer service to internal and external customers in person and over the phone.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
- Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
