General Manager - MWRTA

Keolis America•Framingham, MA

9d•$160,000 - $170,000

About The Position

The General Manager leads the safe, reliable, and financially responsible delivery of passenger transportation services for MWRTA. The role oversees contract mobilization, strategic and annual business planning, operational performance, safety, customer experience, employee engagement, financial results, and client and stakeholder relationships. The General Manager leads the senior management team, develops organizational capability, maintains effective union relationships, and reports on overall property performance to the relevant Manager (RVP or CEO). The position requires at least five years of experience as a General Manager, Assistant General Manager, or in a senior leadership role, with management accountability for safety, performance, and profit and loss. A bachelor’s degree or equivalent training and experience is required. CPR, AED, and First Aid certifications are provided by the company. The listed salary range is $160,000–$170,000 per year.

Requirements

At least 5 years of experience as a General Manager, Assistant General Manager, or in a senior leadership role.
Management experience with accountability for safety, performance, and profit and loss.
Bachelor’s degree or equivalent training and experience.
Demonstrated experience and accountability for emergency planning, incident response, and safety management in a transportation mode environment.
Knowledge of FTA regulations.
Intermediate knowledge and experience with Microsoft Office Suite.
Fluent English with excellent written and verbal communication skills.
Excellent interpersonal and decision-making skills.
Ability to work well as part of a team and motivate others.
Customer-focused approach and ability to inspire a team with commitment and enthusiasm.
Ability to identify and solve problems in a structured, analytical way.
Experience dealing with clients and stakeholders such as emergency services providers.
Strong analytical and reporting skills.
CPR, AED, and First Aid certifications; the company provides these certifications.
Applicants must be authorized to work in the United States; visa sponsorship is not provided.
Employment is contingent on a background check and, for safety-sensitive positions, passing a pre-employment drug screen and physical.

Nice To Haves

Knowledge of transportation dispatching software.

Responsibilities

Lead contract mobilization so passenger services begin safely, on time, on budget, and in accordance with contractual milestones.
Develop the integrated annual business plan, considering bid assumptions and changed conditions; define delivery approach, milestones, dependencies, scope, resources, budgets, and quality.
Identify priorities, organizational synergies, performance improvements, and investment recommendations; monitor delivery of the business plan and targeted improvements.
Create and maintain the monthly visualization room to support employee engagement and continuous performance improvement.
Report at least monthly to the relevant Manager (RVP or CEO) on overall property performance across KeoLife pillars.
Be accountable for overall organizational safety performance; ensure statutory and regulatory safety policies and governance are followed.
Promote a just safety culture, improve leading and lagging safety indicators, and demonstrate safety-oriented behavior.
Plan, deliver, monitor, and continuously improve passenger services in line with client requirements and Keolis best practices.
Monitor and improve operational measures, including on-time performance, service delivery, and revenue hours and mileage.
Collaborate with the client and communities to plan and deliver special-event services.
Promote asset safety, availability, and reliability, and assist the client with asset replacement decisions.
Be accountable for the organization’s customer experience; implement and improve customer-centric passenger information, experience, and feedback processes.
Promote a passenger-oriented culture; ensure customer comments are investigated, answered, and used to improve procedures.
Lead the senior management team and foster an engaging, collaborative environment that enables employees to perform to their potential.
Build the talent pool and organizational capability needed to deliver the business plan.
Manage union relationships, monitor compliance with the ratified CBA, lead CBA negotiations, and pursue productive, mutually beneficial outcomes.
Improve employee experience and related measures, including turnover, unplanned absenteeism, and driver headcount; encourage survey participation and implement local action plans.
Set and monitor budgets, take corrective action, and ensure financial objectives are met.
Oversee timely and accurate accounts payable, client billing, payroll, monthly analysis, and financial reporting in accordance with policy and process.
Manage organizational costs against the authorized budget and improve revenue streams, labor and financial alignment, procurement, and claims management without compromising safety, operational performance, or employee engagement.
Be accountable for the client relationship and contract quality; establish contract governance, review compliance, address gaps, and act on annual audit findings.
Identify contract delivery improvements that support win-win outcomes within shareholder expectations.
Monitor stakeholder relationships, represent the organization with regional stakeholders, attend client board meetings, and share key messages with internal contacts.