General Manager - El Segundo

MillerKnoll•El Segundo, CA

About The Position

The General Manager leads the store team in delivering the Herman Miller Client Experience through demonstrations, quoting, and sales generation. The role trains and inspires the team to achieve the store sales plan, strategically maximizes store revenue, and manages sales and merchandising. The General Manager also oversees hiring, performance management, employee relations in partnership with Human Resources and the Regional Manager, and store operations, including presentation standards and expense control. This position reports to the Regional Manager. The store is open daily, Sunday through Saturday, and weekend and holiday availability is required.

Requirements

Minimum 3 to 5 years of retail management experience.
Excellent verbal, written, organizational, and interpersonal communication skills, with a strong emphasis on listening.
Demonstrated people-management skills and ability to thrive in a team environment.
Ability to inspire a team to conduct effective demonstrations in a high-traffic environment.
Ability to adhere to high personal performance standards, integrity, and business ethics, with a desire for continuous improvement.
Ability to build relationships and trust with direct reports, peers, and store clientele.
Financial literacy, business acumen, and ability to manage budgetary responsibilities.
Experience with a POS system and proficiency with MS Office software, web navigation, and 3-D rendering programs.
Ability to routinely move objects weighing more than 40 pounds and understand safety requirements.
Weekend and holiday availability.

Responsibilities

Hire, develop, lead, and motivate the team through performance coaching, feedback, and training.
Foster the Herman Miller Client Experience.
Conduct performance management on a daily, weekly, and monthly basis.
Ensure the Studio meets presentation standards by following visual directives and the standards manual.
Ensure Studio operational procedures are followed to maximize profit and meet expense-control goals, including scheduling and managing shipments, controllable expenses, and supplies.
Resolve sales team employee-relations issues in partnership with Human Resources.
Deliver the store sales plan.

Benefits

Competitive base salary with commission on shipped items.
Quarterly-based bonus plan.
Medical, prescription drug, dental, and vision insurance.
Health Savings Account and Dependent Day Care Savings Account.
Life insurance, disability and other insurance plans, including short- and long-term disability.
Self-managed vacation, paid time off, holidays, and parental leave.
401(k) with 4% company match.
Commuter benefits up to $150 per month.
Generous employee discounts.
Potential eligibility for a geographic premium, annual discretionary incentive, and equity awards.
Other special perks for associates.