Field Service Technician, Night Shift - El Segundo, CA

Rivian•El Segundo, CA

About The Position

This position is designed for emerging to mid-level technicians seeking to grow their technical skills while delivering an exceptional customer experience. The technician works under the mentorship of senior technicians and leadership to support electric vehicle repairs, inspections, and field service operations. The role is based primarily at a local service center, but may also involve remote work, mobile-service travel, or production-plant support as business needs evolve. Applicants should be comfortable in dynamic, fast-paced environments and bring strong communication skills and an interest in innovation and adventure.

Requirements

Minimum age of 21.
Valid driver's license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including potential weekend, holiday, early-morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and with work-order management systems.
Eagerness to learn, strong organizational and time-management skills, and high attention to detail.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 lbs.
Foundational understanding of basic electricity theory, including awareness of high- and low-voltage systems.
Basic familiarity with circuit measurement tools such as a DVOM and introductory exposure to reading electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
Learn to identify and explain Rivian's product line, EV framework, tools, and accessories, while building peer relationships and working under senior-technician mentorship.
Use available technical resources and follow repair procedures efficiently without compromising quality or safety.
Conduct post-repair road tests to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work-order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs for internal and external use.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
Identify opportunities to improve processes, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.