General Manager(02362) - 17 N. Allison Avenue
About The Position
The General Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost and inventory controls, cash control, food management, customer relations, store cleanliness, marketing, profitability, and adherence to company policies and standards. The manager sets an example for the crew, ensures schedules are followed, and promotes strong customer service, attendance, and punctuality. The posting also describes general store-team duties, on-the-job orientation and training, and delivery-related requirements, including delivering products and promotional materials when needed. The role involves operating store equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members are expected to communicate with customers and coworkers, handle monetary transactions accurately, enter orders using a keyboard or touch screen, and follow written instructions. Work takes place in a store with changing temperatures, food odors, cornmeal dust, cramped cooler spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Some duties take place outdoors or involve driving in varying weather. Physical tasks include standing and walking, lifting and carrying supplies, pushing or pulling trays, climbing stairs or ladders, bending, crouching, reaching, and driving for deliveries. Advancement opportunities described include moving from assistant manager to general manager, franchisee, or Manager Corporate Operations.
Requirements
- Ability to exercise judgment, perform math, and multitask.
- Ability to add, subtract, multiply, and divide accurately and quickly; use a calculator if needed; and make correct monetary change.
- Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers in person and over the phone.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination to make precise movements rapidly and accurately, and ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to navigate adverse terrain, including multi-story buildings, private homes, and delivery sites, while carrying products.
- Valid driver's license with a safe driving record meeting company standards.
- Access to an insured vehicle that can be used for delivery.
- Ability to perform the physical tasks described, including standing, walking, lifting and carrying supplies, pushing and pulling trays, climbing, bending, crouching, reaching, and driving.
Responsibilities
- Oversee everything that happens during the shift.
- Manage staffing, paperwork, cost controls, inventory control, cash control, and food management.
- Maintain customer relations and provide great customer service.
- Set an example for crew members and ensure company policies and procedures are followed.
- Work to a schedule and maintain attendance, punctuality, store cleanliness, and a perfect image in accordance with standards.
- Contribute to marketing and store profitability.
- Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete associated paperwork; and clean equipment and the facility.
- Deliver products and promotional materials as required by store duties.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
