General Manager, Service & Solutions

KONE•Richmond, VA

8d•$152,600 - $200,235•Onsite

About The Position

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team and manage your own local service business as our General Manager - Services & Solutions for KONE Richmond, VA? Do you enjoy executing and owning an annual business plan and working with a budget? Does working with your customers and focusing on solutions for them motivate you? Is the people management aspect of a role where you coach, reinforce, and develop your team something you enjoy? Are you committed to promoting a safety culture in your branch? Do you demonstrate a passion for a culture that fosters learning for yourself, your team, and your customers? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our General Manager – Service & Solutions, you will successfully drive the service business operations for your territory while working in collaboration with your customers and colleagues. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. You will bring progressive and successful leadership experience with relevant service expertise in a consultative selling environment as well as leading a union represented workforce. You will use the knowledge gained through your bachelor’s degree in construction management, engineering, or 7+ years of experience in a related industry in lieu of a bachelor’s degree. At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work. Come share your passion and energy to make a positive impact at KONE for our customers and your career! Beware of Recruitment Scams! KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Read more on www.kone.com/en/careers/ The hiring range for this role is $152,600.00 – $200,235.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. KONE Annual Bonus plan at 25% Target Incentive based on achievement of company goals and individual goals. #LI-TG1 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/ At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

Requirements

Progressive and successful leadership experience.
Relevant service expertise in a consultative selling environment.
Bachelor's degree in construction management or engineering, OR 7+ years of experience in a related industry.
Ability to execute and own an annual business plan.
Ability to work with a budget.
Customer-focused approach.
People management skills (coaching, reinforcing, developing team).

Responsibilities

Manage the service business operations for your territory.
Collaborate with customers and colleagues.
Promote a positive culture focused on safety and quality goals.
Achieve customer satisfaction and profitable business results.
Lead a union represented workforce.
Promote a safety culture in the branch.
Foster a culture that supports learning for yourself, your team, and your customers.