Solutions Manager

Chewy • Boston, MA

2d • $100,000 - $176,000 • Onsite

About The Position

Chewy is looking for a UKG Solution Manager to join our Labor Solutions team. In this role, you will serve as the domain expert for UKG Configuration and Support, including Time and Attendance, Scheduling, Reporting, Attendance, and Accruals. This role will support and drive the implementation of new functionality and enhancements by understanding end user needs, developing business and functional requirements, building streamlined and effective processes, supporting technical design, testing and deployment to provide a best in class user experience.
You will partner across functional business teams, translating complex business needs to effective solution design recommendations, ensuring data, configuring and security meet requirements. This role will use your deep functional expertise to understand process and systems requirements and contribute to the development, testing and deployment activities for WFM technology as part of the Labor Solutions team.
Current permanent U.S. work authorization is required.

Requirements

• Bachelor’s degree in Industrial Engineering, Computer Science, Human Resources, Business Administration or related field or equivalent experience
• 3-5 Years of UKG experience. Must have deep knowledge of UKG ProWFM; certifications in modules is a plus
• Knowledge of downstream integrations to gauge impact of changes, triage and remedy incidents and/or scope level of effort for new initiatives.
• Good communication and organizational skills - able to translate between technical and business groups, bring forward a vision or opinion
• Demonstrated attention to detail and accuracy with ability to design and develop solutions to meet business needs creatively
• Comfort with leading multiple tasks and projects simultaneously, prioritize decisions and tasks effectively, and thrive in a fast-paced, dynamic environment
• Expertise in agile software development methodologies and their adoption within teams
• The utmost passion for both technology and leadership
• Customer Service focused approach to interactions with business partners and employee user community

Nice To Haves

• certifications in modules is a plus

Responsibilities

• Define and shape the business process architecture within your defined areas of responsibility
• Act as primary authority on UKG ProWFM configurations within defined area(s) of responsibility; combining expert-level proficiency in the systems and solutions with the understanding the functional business processes
• Communicate clearly and collaborate with Collaborators to turn broad requirements into recommended solutions and deliverables
• Support feature releases and issue resolution within defined area(s) of responsibility, working with business users, IT, vendors and other support teams to define scope, prioritize, plan and implement system changes and enhancements
• Document requirements and technical specifications to support our solution landscape and HR and WFM organizational needs for systems implementation, upgrades, and process improvements
• Develop project plans using data gathered, constraints, and probable consequences. Ensure alignment to project schedule and other specifications
• Manage project deliverables and breakthroughs and specified project tasks
• Identify test scenarios, develop test scripts, and provide key support in Systems Integration Testing (SIT)
• Work directly with collaborators to identify, analyze, design, test and implement new solutions or improvements to existing solutions
• Help review communication and training materials in support of system navigation and changes
• Document the landscape and design to facilitate maintenance, in partnership with IT
• Conduct high level needs analysis and recommend service improvements to increase the efficiency of the systems
• Review releases for new functionality and optimize existing processes and integrations accordingly
• Develop and maintain awareness of HR and WFM industries to ensure compliance with policies and procedures
• Participate in scheduled and ad hoc training in order to improve policy and process acumen
• Provide day-to-day thought leadership, and train and mentor testers and program managers in UKG
• Review communication and training materials to ensure technical accuracy, assist where necessary to develop communication and training materials in support of system navigation and changes
• Partner with business collaborators to address system, interface, data and vendor issues
• Mentor team by providing guidance allowing them to learn new skills and functional areas

Benefits

• 401k
• new hire and annual equity grant
• medical/Rx
• vision
• dental
• life
• disability
• hospital indemnity
• critical illness
• accident
• parental leave
• family services benefits
• backup dependent care
• flexible spending accounts
• telemedicine
• pet adoption reimbursement
• employee assistance program
• 10% off pet insurance
• 20% off at Chewy.com
• unlimited PTO, subject to manager approval
• six paid holidays per year
• paid sick and family leave in compliance with applicable state and local regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level