General Manager | Sales / Operations Manager

Elements Massage•Gilbert, AZ

About The Position

At Elements Massage, we believe that when we take great care of our team, they take great care of our clients. We are seeking a General Manager who is passionate about building a world-class culture centered on staff appreciation, engagement, and satisfaction — while also driving strong business performance. This is an ideal opportunity for a people-first leader who thrives in a dynamic environment and enjoys coaching, developing, and inspiring a high-performing team. The General Manager oversees daily studio operations, leads staff development, and drives performance while fostering a positive, supportive, and motivating workplace.

Requirements

People-first leadership mindset
Strong coaching and communication skills
Passion for building culture and developing teams
Positive, motivating leadership style
Strong problem-solving abilities
2+ years management experience preferred
Retail, service, or membership-based business experience preferred
Experience leading teams and driving performance
Full-time position
45–50 hours per week
Flexible schedule including evenings and weekends as needed
Approximately 80% of time spent coaching and leading staff
Approximately 20% of time spent on operations and administrative duties

Nice To Haves

Massage, wellness, or healthcare industry experience is a plus (not required)

Responsibilities

Build and maintain a positive, welcoming, and motivating work environment
Lead with staff satisfaction and appreciation as top priorities
Recognize and celebrate team performance and achievements
Coach, develop, and retain high-performing team members
Lead by example and model company values and service excellence
Foster a culture of accountability, teamwork, and growth
Oversee daily studio operations
Manage staff scheduling and coverage
Supervise Wellness Membership Advisors and Massage Therapists
Ensure exceptional client experiences and service standards
Maintain studio cleanliness and brand standards
Monitor and manage operational supplies and inventory
Resolve client concerns and ensure satisfaction
Recruit, interview, and hire team members
Onboard and train new staff
Conduct performance reviews (30/60/90 day and annual)
Provide coaching and ongoing staff development
Maintain licensing and training compliance
Drive studio performance and profitability
Monitor key performance indicators including: Membership growth Conversion rates Revenue Sessions performed Attrition Facility utilization
Coach team to achieve goals and performance benchmarks
Execute Local Studio Marketing initiatives
Participate in community outreach and events
Collaborate on promotional campaigns
Help grow brand awareness in the local community
Support payroll accuracy and reporting
Run performance and operational reports
Monitor budgets and supply purchases
Maintain communication with ownership and leadership