General Manager of Suites - Prudential Center

Compass Group•Newark, NJ

5d•$90,000 - $93,000

About The Position

The General Manager of Suites leads team members in delivering Levy’s premium suite services and hospitality standards. The role represents Levy and communicates its philosophies and culture. Responsibilities include hiring, training, and developing team members; maintaining guest relationships and service quality; managing staffing and workplace culture; ensuring compliance and safety; and meeting sales, cost, and budget goals.

Requirements

At least 5 years of experience in a food and beverage operational position.
High level of computer literacy.
Passion for hospitality, food, and retail.
Excellent interpersonal and stakeholder management skills.

Nice To Haves

Bachelor’s degree in Hospitality Management.

Responsibilities

Maintain positive guest relationships, gather feedback through table visits, and uphold show quality standards.
Train team members and ensure clear knowledge of menus, wine, and beverages.
Promote a positive work environment through hiring, engagement, productivity, morale, and appropriate staffing.
Maintain compliance with state, federal, business, client, alcohol-service, safety, and sanitation requirements.
Apply safe food-handling and sanitation practices.
Complete required daily reporting and maintain inventory controls.
Use purchasing and financial control systems effectively; monitor costs and financial statements.
Manage the team to build sales and meet assigned budget, daily sales, and cost goals.
Ensure team members follow Levy guidelines in the training manual and employee handbook.
Execute menu requirements and fulfill guest-specific service requests.
Ensure function setups and breakdowns are completed correctly, efficiently, and promptly.
Hold the team accountable for service steps and excellent guest service.
Ensure team members have the tools needed to perform their jobs.
Use performance management tools to provide guidance and feedback.
Promote a cooperative work climate and maximize productivity and morale.
Conduct regular meetings to maintain open communication between management and team members.
Interview, hire, train, and develop team members according to Levy guidelines.
Display a positive attitude toward team members.
Mentor department managers and develop their skills and leadership abilities.
Perform other duties as assigned.