Sales Associate - Prudential Center

Mackage • Boston, MA

4d

About The Position

Mackage is a global outerwear leader that has specialized in all-season protection since 1999. The company combines responsible leathers, down, and wools with luxury-forward design and emphasizes quality, comfort, performance, and aesthetic innovation.

Reporting to the Store Manager, the Sales Associate provides exceptional customer service, generates sales, and supports the store’s day-to-day operations, including operational, visual, and brand directives. The role promotes Mackage as a brand ambassador and contributes to an effective, customer-centric store environment.

Requirements

• 1–2 years’ experience in a store environment.
• Excellent customer service, sales, and communication skills.
• Problem-solving skills related to basic customer service.

Nice To Haves

• Luxury retail experience.
• Multilingual ability.

Responsibilities

• Meet and exceed store sales, KPIs, and personal targets.
• Promote Mackage as a brand ambassador by providing exceptional service in a customer-centric environment.
• Proactively engage clients, use CRM, and grow the clientele database.
• Provide timely and informative product knowledge by explaining product characteristics, advantages, and benefits to new and existing customers.
• Participate in daily store operations, including merchandise reception, labeling, merchandising, POS operations, inventory management, and shipping and receiving packages.
• Maintain store standards and sales-floor merchandising, and organize the back of house.
• Maintain a strong presence on the sales floor to support the customer experience and uphold loss-prevention best practices.
• Work as a strong team player and remain respectful to team members and customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed