General Manager of Quick Service Restaurants
About The Position
The General Manager of Quick Service Restaurants directs the complex quick-service restaurant (QSR) operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants. The position reports directly to the Director of Store Operations and functionally to the Director of QSR Operations. It directly oversees QSR Managers, QSR Service Leads, hourly Sales Associates, and Baristas. The General Manager organizes and directs store QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality, and guest-experience standards. The role leads and develops a high-performing team, oversees day-to-day operations, and is accountable for department financials, with a focus on cost of goods sold and labor. It also works with senior leaders and the corporate team on the store’s QSR growth strategy and collaborates across departments to achieve store goals.
Requirements
- Bachelor’s degree.
- At least 6 years of management experience in a high-volume, fast-paced quick-service or counter-service venue.
- Exceptional communication, leadership, motivational, and team-building skills.
- Demonstrated problem-solving, organizational, analytical, and business-management skills.
- Advanced proficiency in Microsoft Office and common retail point-of-sale systems.
- Experience and knowledge in coffee, coffee production, and manual espresso machines.
- Availability to work onsite with a flexible schedule often including evenings, weekends, and holidays.
- Availability to travel up to 10% of the time.
- Ability to lift up to 50 pounds.
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Ability to operate a manual espresso machine, drink blender, juicer, and cash register.
Nice To Haves
- Experience with Italian food products and wine.
Responsibilities
- Organizes and directs the store’s QSR operations to maximize profitability while upholding company mission, values, policies, quality, and guest-experience standards.
- Sources and hires team members, trains, motivates, evaluates, develops, and retains talent.
- Oversees day-to-day operations and optimizes schedules and team deployment to minimize labor costs and maximize sales.
- Ensures the team consistently provides a high level of service to guests.
- Executes pricing, merchandising, new-product, and promotional strategies to increase efficiency and drive sales.
- Analyzes and takes responsibility for QSR department financials, focusing on cost of goods sold and labor.
- Partners with senior leaders and the corporate team on the store’s QSR business growth strategy.
- Prepares weekly updates on the QSR department and collaborates across departments to plan activities and achieve store goals.
- Estimates food and beverage needs and requisitions or purchases food, beverages, supplies, and equipment; receives and checks orders against specifications.
- Assists with employee payroll, scheduling, and terminations as needed.
- Documents, investigates, and resolves employee and guest incidents.
- Performs other duties as required or assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match or RRSP.
- Bonus program.
- Free daily family meal.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
