General Manager of Quick Service Restaurants
About The Position
Eataly’s marketplaces feature quick service counters serving coffee and drinks, pastries and gelato, pizza and focaccia, paninis, and grab-and-go meals. The General Manager of QSR directs the complex quick service restaurant operations at an Eataly location, working closely with Retail and Full Service Restaurants. The role reports directly to the Director of Store Operations and functionally to the Director of QSR Operations. It directly oversees QSR Assistant General Managers, QSR Service Leads, hourly Sales Associates, and Baristas. The General Manager organizes and directs QSR operations to maximize profitability while upholding Eataly’s mission, values, policies, quality, and guest experience standards. The position leads team hiring and development, oversees daily operations and staffing, drives sales and efficiencies, manages departmental financials, and partners with senior and corporate leaders on business growth. It also supports procurement, payroll, scheduling, and the resolution of employee and guest incidents. This is an onsite role with a flexible schedule that often includes evenings, weekends, and holidays. Travel may be required up to 10% of the time. Physical demands include lifting up to 50 pounds and standing, walking, bending, and squatting for up to eight hours. The role may require operating a manual espresso machine, drink blender, juicer, and cash register.
Requirements
- Bachelor’s degree.
- At least 6 years of management experience in a high-volume, fast-paced quick service or counter service venue.
- Exceptional communication, leadership, motivational, and team-building skills.
- Demonstrated problem-solving, organizational, analytical, and business management skills.
- Advanced proficiency in Microsoft Office and common retail point-of-sale systems.
- Experience and knowledge in coffee, coffee production, and manual espresso machines.
- Availability to work onsite with a flexible schedule often including evenings, weekends, and holidays.
- Availability to travel up to 10% of the time.
- Ability to lift up to 50 pounds.
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Ability to operate equipment such as a manual espresso machine, drink blender, juicer, and cash register.
Nice To Haves
- Experience with Italian food products and wine.
Responsibilities
- Organize and direct store QSR operations to maximize profitability while upholding company mission, values, policies, quality, and guest experience standards.
- Source and hire team members; train, motivate, evaluate, develop, and retain talent.
- Oversee daily operations and optimize schedules and team deployment to minimize labor costs and maximize sales.
- Ensure consistent, high-level service to all guests.
- Execute pricing, merchandising, new-product, and promotional strategies to increase efficiencies and drive sales.
- Analyze and take responsibility for QSR department financials, with a focus on cost of goods sold and labor.
- Partner with senior leaders and the corporate team on the store’s QSR business growth strategy.
- Prepare weekly updates on the QSR department and collaborate across departments to plan activities and achieve store goals.
- Estimate food and beverage needs; requisition or purchase food, beverages, supplies, and equipment; receive and check orders against specifications.
- Assist with employee payroll, scheduling, and terminations as needed.
- Document, investigate, and resolve employee and guest incidents.
- Perform other duties as required or assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match.
- Free family meal daily.
- Discounts at Eataly.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
