General Manager In Training - Sun Prairie, WI

Shoptikal•Sun Prairie, WI

About The Position

Assist the General Manager with the store’s day-to-day operations, including eyewear dispensing, patient care, setting performance goals, and delivering financial results. Under the General Manager’s direction, assist with hiring, training, coaching, and performance management of the store team, and lead the team when the General Manager is absent. The role leads the team in executing merchandise, operational, and customer-service strategies; supports sales and profitability; and models effective service, patient care, and selling techniques. It also supports store scheduling, compliance with company policies and applicable laws, key-carrier duties, and preparation for future General Manager opportunities. The position includes on-the-job training and certification opportunities.

Requirements

ABO/Shopko OCE Certification required.
High school graduate or equivalent.
Supervisory experience with a strong customer-service focus.
Ability to analyze and solve issues of varied scope and implement solutions decisively.
Solid organizational and planning skills.
Ability to monitor progress in relation to goal attainment.
Ability to analyze financial data, recognize improvement opportunities, and formulate plans to address them.
Ability to set impactful goals and motivate a team to deliver results.
Ability to multitask and remain flexible in a changing environment.
Commitment to providing great customer service.
Solid computer knowledge, including Microsoft Office Suite programs.
Ability to communicate effectively throughout the organization through written and two-way verbal communication.
Ability to read and write at a high school graduate level.
Ability to sit or stand for extended periods.
Ability to lift 10 to 20 pounds.
Near, distance, color, and depth perception.
Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Ability to bend, twist, reach, pull, and demonstrate physical agility.
Ability to operate a cash register, optical equipment and tools, and office equipment such as a computer, telephone, fax machine, and copier.
Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Ability to travel independently to support company objectives and personal development.

Nice To Haves

Optician experience desired.
Supervisory experience in an optical store or retail setting is preferred.

Responsibilities

Lead the team in executing merchandise, operational, and customer-service strategies to achieve planned sales, gross margin, and financial results.
Model service, patient-care, and selling techniques to maximize customer satisfaction and achieve business objectives.
Complete tasks promptly and respond to patients and customers with urgency.
Plan and schedule appropriately to drive optical initiatives through the team.
Identify opportunities to grow the business; develop business plans and follow up on actions to drive profitable sales.
Assist with hiring, developing, training, and managing teammate performance.
Assist with store scheduling.
Ensure store compliance with company HR policies and practices and with federal and state laws and regulations.
Communicate company initiatives, processes, and key teammate information effectively to the team.
Provide and model excellent customer service in all customer interactions.
Partner with the General Manager to provide the team with direction and feedback related to customer service.
Dispense eyewear according to professional standards.
Partner with the General Manager on key-carrier tasks, including opening and closing the store, cash-office duties, committing payroll, and responding to alarm calls.
Act on feedback from the General Manager and Regional/Market Manager to improve and prepare for future General Manager openings.