General Manager In Training

5d•$70,000 - $80,000

About The Position

As a Manager in Training (MIT) at RWB Thrift, you will participate in a structured training program to prepare for assignment as a General Manager. During training, you will learn to support a store’s financial success and operational excellence by developing skills in sales, profitability, production quotas, customer service, and leadership. You will train alongside experienced leaders, gain hands-on experience, and learn to model expected behaviors and observe, assess, and coach team members in alignment with company goals. After successfully completing training, you will be assigned to a store location when one becomes available and will be expected to take full ownership of the store’s performance and team. The role oversees store financial performance, merchandise productivity, customer shopping experience, leadership and people development, loss prevention, and safety. It also includes recruiting and onboarding support, employee relations and resource assistance, scheduling and timekeeping, and administrative tasks. The position requires flexibility to work across store areas as operational needs dictate. The work environment is consistently busy and fast-paced, with noise from the sales floor and production area and bright lighting throughout the front and back of the store. The role involves regular interactions with customers, donors, and coworkers. Physical requirements include standing for extended periods, occasional lifting and carrying up to 25 pounds, frequent exertion of up to 25 pounds of force, regular repetitive motions, manual dexterity and balance, and wearing closed-toe shoes. English communication may be necessary when interacting with people who primarily use English; employees are not required to communicate exclusively in English at work.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High-level computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within provided instructions, routines, and accepted practices.
Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds and frequently exert up to 25 pounds of force.
Ability to stand for extended periods and perform regular repetitive motions.
Manual dexterity and fine motor skills for tasks involving reaching, seizing, holding, grasping, and turning.
Ability to maintain balance and equilibrium, including on narrow, slippery, or moving surfaces and while performing agile tasks.
Visual acuity sufficient for vision at 20 inches or less and 20 feet or more.
Ability to wear closed-toe shoes for safety.
Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment.
Ability to interact regularly with customers, donors, and coworkers and to work flexibly across areas as assigned.
Fundamental understanding of written and spoken English and the ability to communicate verbally and in writing in English may be necessary for relevant workplace interactions.

Nice To Haves

Proficiency in both English and Spanish.
High school diploma or GED.
Previous thrift, retail, warehouse, or customer-facing experience.

Responsibilities

Take ownership of the store’s Profit and Loss statement and work to meet or exceed budget targets by driving sales and profitability.
Meet production quotas and maintain high customer-service standards; prioritize backroom production and ensure products are processed and placed on the sales floor promptly.
Maintain a clean, organized, and efficient backroom and store environment, supporting employee productivity and a welcoming customer experience.
Develop and train the Production Manager and Retail Manager through delegation and active involvement in their development.
Foster continuous improvement and high performance among the management team, and encourage flexible staff deployment to meet production needs.
Create dynamic employee schedules aligned with business needs, including peak-time coverage and reduced labor costs during slower periods.
Evaluate and document employee performance fairly and consistently to build bench strength and a talent pipeline.
Ensure compliance with company policies and applicable state and federal laws, including wage and hour requirements, human rights, and equal employment opportunities.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate new-hire onboarding and support new team members as a liaison between management and employees.
Develop ongoing training and development to build a talent pipeline for store and company openings.
Assist with employee scheduling and monitor timekeeping to meet business needs.
Monitor turnover, identify trends, and use insights to inform recruitment strategies.
Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
Order supplies, submit bills and requisitions, perform data entry, submit IT and Facilities support tickets, and attend corporate training calls.
Oversee store merchandise productivity, customer shopping experience, loss prevention, and safety.