General Manager III - 3443

Team Car Care•Fort Worth, TX

18d

About The Position

The General Manager leads and supervises store teammates, ensuring the store operates smoothly and efficiently. The role oversees computer-based and on-the-job training, enforces attendance, safety, and uniform policies, and may attend or conduct store safety and policy meetings. The General Manager provides guest service, manages inventory and financial performance, maintains the facility and equipment, oversees staffing and teammate performance, and ensures compliance with safety, security, environmental, cash-control, and loss-prevention requirements. The position may require assisting at other locations as directed.

Requirements

Strong work ethic and ability to produce results independently with limited influence from others.
Diligence in completing tasks and responsibility, dependability, conscientiousness, communication, and teamwork.
Ability to review, analyze, and interpret information, identify problems, and make decisions.
Ability to read, understand, and follow procedures and guidelines.
Commitment to following established safety policies and procedures.

Responsibilities

Provide prompt, courteous guest service; answer questions and investigate and resolve guest problems and complaints.
Manage inventory control, including cost of goods, turn-ratio, ordering, and receiving products.
Manage budgeting, sales forecasts, and profit-and-loss performance, and understand factors affecting sales and profit.
Maintain or direct maintenance of the building, equipment, and grounds, including store systems and mechanical equipment.
Troubleshoot and coordinate ongoing maintenance of the POS system.
Supervise and train teammates, including scheduling, coaching, performance management, and performance appraisals.
Hold teammates accountable and use appropriate performance-management techniques when necessary.
Arrange employment advertising, interview candidates, and select teammates.
Monitor staffing levels and adjust them to maintain labor control.
Conduct teammate orientation meetings when needed.
Provide safety, security, and environmental leadership, and maintain knowledge of applicable procedures, company policies, and OSHA and EPA resources and compliance.
Provide swift and accurate directions to teammates or guests who are injured on the job, and report incidents within 24 hours.
Open and close the store as necessary.
Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary.
Maintain and enforce proper cash controls.
Partner with Loss Prevention to ensure policy compliance, promote honesty and integrity, and report theft, cash shortages over $10, burglaries, and robberies as specified.
Assist at other locations as directed.
Set clear expectations, delegate effectively, promote the Respect in the Workplace policy, and maintain an approachable open-door policy with regular communication.
Follow up on issues in a timely manner and conduct staff meetings.
Confront unacceptable performance, discipline appropriately, and provide subordinates with clear goals, vision, direction, and strategy.
Set a strong example for attitude, professionalism, and work ethic.
Follow established safety policies and procedures.