General Manager, HQ Hotels
About The Position
The Hotel General Manager will lead the opening and ongoing hotel operations for a new lifestyle hospitality destination under HQ Hotels and sbe in New Orleans. This role is a highly visible leadership position responsible for driving performance across all facets of the property, including hotel operations, food & beverage, experiential programming, and brand activation. The General Manager will serve as both an operational leader and brand ambassador, ensuring the property delivers a culturally relevant, high-energy guest experience aligned with HQ Hotels’ standards while remaining deeply connected to the New Orleans market. The ideal candidate is a forward-thinking hospitality executive with proven experience opening or repositioning lifestyle hotels, building high-performing teams, and delivering strong financial results. This role requires close collaboration with Wyndham Hotels & Resorts as the booking and distribution partner, ensuring seamless alignment across systems and revenue strategies.
Requirements
- Bachelor's degree in hospitality management, Business Administration, or a related field preferred
- 8–12+ years of progressive hotel leadership experience, including General Manager or Assistant General Manager roles
- Proven experience with lifestyle, boutique, or design-driven hotel concepts
- Strong financial acumen with experience managing P&Ls and revenue strategies
- Experience working with major hotel brands or distribution partners preferred
- Exceptional leadership, communication, and problem-solving skills
Responsibilities
- Lead all hotel operations including Front Office, Housekeeping, Engineering and Security
- Oversee the Food & Beverage operation including S bar, Grab and Go outlet and in-hotel programming
- Drive experiential programming that reflects the culture, music, food, and energy of New Orleans while aligning with HQ Hotels and sbe brand DNA
- Ensure a consistent, elevated guest experience across every touchpoint, from arrival through departure
- Champion HQ Hotels and sbe brand standards while tailoring the experience to the local market
- Act as the on-property brand ambassador, representing the HQ brand within the community and hospitality industry
- Monitor guest feedback, online reviews, and satisfaction metrics, implementing continuous improvements
- Ensure compliance with all health, safety, and regulatory requirements
- Own the overall financial performance of the hotel, including budgeting, forecasting, and profitability
- Partner closely with Wyndham Revenue Management, Sales, and Marketing teams to optimize pricing, distribution, and demand
- Analyze KPIs, financial reports, and market trends to drive performance and efficiency
- Implement cost controls while maintaining brand and service integrity
- Serve as the primary on-property liaison with Wyndham Hotels & Resorts
- Ensure strong alignment with Wyndham systems, booking platforms, loyalty programs, and brand requirements
- Collaborate with Wyndham regional and corporate teams to maximize visibility, bookings, and revenue
- Maintain a proactive, collaborative relationship that supports long-term growth and success
- Recruit, develop, and lead a high-performing leadership team and hourly staff
- Foster a culture rooted in accountability, creativity, inclusivity, and service excellence
- Lead performance management and training
- Serve as a mentor and coach, empowering teams to deliver standout guest experiences
- Actively build and maintain strong relationships with local businesses, cultural partners, influencers, and community leaders to position the HQ brand hotel as a destination within New Orleans
- Represent the hotel at local events, industry gatherings, and community initiatives to increase brand awareness and goodwill
- Partner closely with Sales and Marketing teams to identify and activate new revenue opportunities, including group business, events, partnerships, and experiential programming
- Collaborate on marketing campaigns, promotions, and storytelling that highlight the hotel’s lifestyle positioning, F&B offerings, and cultural relevance
- Support sales strategy development by providing market insights, operational alignment, and on-property execution to maximize revenue performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
