Receptionist HQ

Inland Regional Center•San Bernardino, CA

1d•$19 - $27•Hybrid

About The Position

Under general supervision of the Executive Assistant, the Receptionist performs a wide variety of clerical support duties and handles in-person and telephone reception. This role involves the daily use of office machines such as copiers, folders, and facsimile machines. The position also performs related work as required.

Requirements

High school diploma or equivalent.
Ability to follow oral and written direction.
Ability to establish and maintain effective working relationships with others.
Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation.
Must have and maintain a safe driving record.

Nice To Haves

Bilingual preferred.

Responsibilities

Responsible for all reception duties, including effectively dealing with anxious or irate persons.
Promptly and courteously answer incoming calls for agency staff, directing people or transferring calls to the requested office or person in a businesslike manner.
Check in appointments using Spectrasoft and Envoy, print badges for all visitors, and inform staff when their appointment has arrived.
Assist visitors who do not have appointments, directing them to the appropriate person or department.
Notify intake, early start, psychologists, neurologists, legal, and other units of their scheduled appointments.
Take or relay messages involving consumers and staff, keeping track of phone calls and voice messages when necessary, and checking and recording the daily general IRC voice mailbox.
Update or verify the employee list with accurate names, appropriate managers, extensions, tracks, etc.
Responsible for the audio set-up in the waiting room.
Provide coverage for the Riverside office as needed.
Receive and give people directions or facts in a foreign language as able.
Announce via intercom any in-house meeting pending in the auditorium.
Order office supplies when needed.
Prepare reports as needed or assigned on a timely basis.
Drive a vehicle/travel to other offices/locations to pick-up, deliver documents or materials as needed or assigned.
Work cooperatively and effectively with others, performing as a member of the team, answering questions, sharing expertise, and contributing to the harmony of the team.
Use office equipment appropriately and report the need for any repairs.
Keep work area neat and orderly, observe all safety rules, and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.
In the event the Lead Clerk is unavailable or absent, may be required to work remotely at home when required by their manager due to disruptions in the work environment at the office (e.g., loss of power or internet access), maintaining work productivity and efficiency, and communicating via telephone calls, video conference calls, emails, and chat rooms.
Handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments.
Maintain good attendance and punctuality.
Keep manager informed of pending work, work in progress, and problems encountered.
Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
Attend training sessions as required.
Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
Assure that consumers’ rights and dignity are maintained in the provision of services.
Perform different or additional work as assigned.