General Manager, Clinical Supply Services (Philadelphia, PA)

Catalent Pharma Solutions•Philadelphia, PA

2d•Onsite

About The Position

Catalent is seeking a General Manager to lead its Philadelphia Clinical Supply Services (CSS) operation, the company's North American Center of Excellence for clinical supply packaging, labeling, storage, and distribution supporting global pharmaceutical and biotechnology customers. Clinical Supply Services supports the delivery of investigational products used in clinical trials worldwide, helping customers accelerate the development of innovative therapies for patients. Reporting to the Vice President, Operations, the General Manager will provide overall leadership for a large-scale, customer-facing operation and will be accountable for site performance across safety, quality, delivery, cost, customer satisfaction, and employee engagement. This role offers the opportunity to lead a critical operation supporting global clinical development programs while driving operational excellence and business growth. This position is based onsite at Catalent's Philadelphia, PA facility (5 days per week).

Requirements

Bachelor's degree in Life Sciences, Engineering, Operations, Business, Logistics, or a related field required
10+ years of leadership experience within pharmaceutical, biotechnology, CDMO, CRO, clinical supply, or other highly regulated manufacturing and operations environments
Demonstrated success leading large, complex operations and multi-level teams
Strong understanding of clinical supply services, pharmaceutical packaging, distribution, logistics, manufacturing operations, or related regulated industries
Deep knowledge of cGMP requirements and regulatory expectations
Demonstrated success leading operational transformation initiatives, driving performance improvements, and building high-performing teams in complex environments
Strong business and financial acumen (Full P&L Ownership required) with experience balancing strategic priorities and operational execution
Exceptional leadership presence with the ability to influence, engage, develop, and inspire teams

Nice To Haves

Master's degree preferred
Direct experience in clinical supply services is preferred
Experience managing customer relationships in a contract services or customer-facing environment preferred

Responsibilities

Provide overall leadership and strategic direction for the Philadelphia Clinical Supply Services operation, ensuring alignment with business objectives and customer expectations
Own site performance across safety, quality, delivery, cost, employee engagement, and customer satisfaction
Lead, develop, and inspire a high-performing organization across operations and support functions
Drive operational excellence through effective planning, execution, continuous improvement, and performance management
Foster a culture of accountability, collaboration, inclusion, and continuous improvement
Ensure compliance with all regulatory, quality, and corporate requirements, including cGMP standards, safety programs, and site procedures
Serve as the primary executive point of contact for customers, building strong partnerships through site visits, business reviews, and ongoing engagement
Establish and monitor key performance indicators, ensuring disciplined operating reviews and achievement of business objectives
Lead workforce planning, talent development, succession planning, and employee engagement initiatives
Partner cross-functionally across Operations, Quality, Supply Chain, Finance, HR, Engineering, and Commercial teams to support business growth and customer success
Champion a customer-first mindset while ensuring operational scalability, reliability, and profitability