General Manager and Vice President, DSSI

Direct Supply•Milwaukee, WI

10d

About The Position

The General Manager and Vice President, DSSI leads the strategy, product and services portfolio, business performance, and ongoing evolution of one of Direct Supply’s core technology platforms. The role is responsible for positioning DSSI to deliver differentiated customer value, strengthen its competitive position, and drive sustainable, profitable growth. As part of the broader Solution Group, the role shapes DSSI’s strategic direction and identifies opportunities to connect solutions, capabilities, investments, data, technology, and customer relationships to create greater value. It translates strategic priorities into product and service direction, investment decisions, financial commitments, and disciplined execution. The General Manager owns DSSI’s business strategy and financial performance, sets product, platform, and services direction, and leads commercialization of new offerings, including AI-enabled capabilities. The role also builds customer, supplier, and strategic partner relationships; works across Direct Supply functions and with senior leadership; and develops the DSSI leadership team, organization, and operating model.

Requirements

Bachelor’s degree in Business, Technology, Product Management, or a related field, or equivalent relevant experience.
15+ years of significant leadership experience in a technology-enabled business, platform, product portfolio, or services business, with demonstrated accountability for strategy, product direction, financial performance, and measurable business outcomes.
Proven strategic judgment, including the ability to synthesize customer, market, competitive, technology, and economic insight; make choices about where to play, how to win, and where to invest; and position a business within a broader portfolio.
Deep product, platform, and services leadership experience, including shaping portfolios and bringing technology-enabled offerings from customer need and business case through launch, adoption, and ongoing performance.
Strong business and financial acumen, including experience understanding business economics, managing performance, allocating resources, and making consequential trade-offs across growth, customer value, investment, and profitability.
Demonstrated ability to turn strategy into execution by establishing goals and operating rhythms, leading through shared capabilities and matrixed teams, resolving trade-offs, and holding leaders accountable for results.
Track record of building strong leaders and organizational capability, influencing senior stakeholders, and navigating complexity and change with sound judgment and an enterprise mindset.
Curiosity and fluency with AI, data, and emerging technologies, with experience applying them to create customer value, evolve products or services, or improve how work gets done.
Experience in healthcare, senior living, or other complex business-to-business technology markets.

Nice To Haves

Advanced degree.
Experience commercializing AI-enabled products, SaaS platforms, data products, or partner-based offerings.
Experience with strategic partnerships, licensing, or launching new revenue programs.

Responsibilities

Build and lead DSSI’s business strategy using customer, market, competitive, technology, and economic insight, making choices about where to play, how to win, and where to invest.
Shape DSSI’s role within the broader Solution Group portfolio and identify opportunities to integrate DSSI with other Direct Supply and industry solutions.
Use open, interoperable approaches to connect products, services, data, technology, and capabilities, creating greater customer value and bringing DSSI insights forward to influence broader priorities.
Set DSSI’s product, platform, and services strategy and lead Product Management in translating strategic choices into a focused portfolio and roadmap, including decisions about what to build, buy, or partner for.
Own DSSI’s business plan and financial performance, including revenue, contribution margin, operating expenses, and investment performance; assess economic drivers and make trade-offs among growth, customer value, innovation, and profitability.
Establish and lead a disciplined operating cadence connecting strategy, product and service priorities, financial commitments, and execution; use measures to assess performance, surface risks and opportunities, adjust priorities, and drive accountability.
Lead development and commercialization of new products, services, and business models, including AI-enabled capabilities, from opportunity and business case through launch, adoption, and ongoing performance.
Build relationships with customers, suppliers, and strategic partners, and partner across Engineering, Applied AI, Sales, Marketing, Operations, and Finance to mobilize capabilities for DSSI’s strategy.
Build and develop a high-performing DSSI leadership team, strengthen talent and succession, and evolve the organization, operating model, and use of AI and automation as the business changes.
Work with the senior leadership team to align DSSI priorities and resources with Direct Supply’s broader goals and lead changes that support business performance.