General Manager 1 - Multi-Service

Sodexo Careers•Baltimore, MD

1d•Onsite

About The Position

Patients are at the heart of everything we do. Sodexo is seeking a General Manager 1 Multi-Service of Food and Environmental Services. The successful candidate will oversee a team of salaried managers and frontline associates. Overall, the successful candidate and collective team have a responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. The successful candidate will have knowledge of finances, client relations, and training. Successful candidates will be required to complete: COVID-19, Flu, and TB vaccinations, A 17-panel drug test, and An FBI background check.

Requirements

3-5 years previous culinary or housekeeping director level experience preferably in a hospital environment.
Can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management.
Have experience effectively managing projects within agreed upon timelines.
Are proficient with computers and other technology.
Strong financial acumen and budget management experience.
Minimum Education Requirement - Bachelor’s Degree or equivalent experience.
Minimum Management Experience – 5 years.
Minimum Functional Experience – 5 years.

Nice To Haves

Leaders who develop and motivate a team to exceed the expectations of clients and customers in service and the technical execution of a food operations and housekeeping system.
An expert in building and maintaining strong customer / client relationships.
Possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion.

Responsibilities

Have exceptional client service mentality and executive presence.
Be responsible for driving client and patient satisfaction scores.
Provide a clean and safe environment for patients, visitors and staff and works closely with all departments.
Support a diverse and inclusive workforce.
Maintain and inspect transport equipment, as well as related logistics, documentation and reporting.
Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner.