General Manager (Multi-Family)

Sudberry Properties•San Diego, CA

13d•Hybrid

About The Position

The General Manager (Multi-Family) is responsible for preparing, implementing, and maintaining a cost-effective budget plan for the property, maximizing gross rent and miscellaneous income. This role involves consistently monitoring vacancies, delinquent rents, and concessions, strategizing to exceed budgeted NOI, and supervising expenditures to ensure quality and cost-effectiveness. The General Manager will also interview, train, and develop personnel, oversee maintenance services, conduct property inspections, manage resident retention programs, and ensure timely submission of reports. Collaboration with the Retail Property Manager is crucial for shared repairs, budgets, and project management, including reconciling retail billbacks.

Requirements

High school diploma or equivalent
Minimum of 3+ years previous experience as a property manager of 250+ units
Possess software skills in Yardi, Word, Outlook, Rent Café and Excel
Strong intermediate mathematical abilities and experience reading community financials
Exceptional written and verbal communication skills
Provides team leadership and guidance; hold team accountable for results
Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals
Ability to work a schedule during normal working hours and that may be other than, Monday- Friday, 8-5.
Work in excess of 40 hours per week is likely
Must be able to communicate (orally and written) in a professional manner on a regular basis with prospective residents, current residents, staff, management, and co-workers within the company as well as with outside vendors.
Can be part of a team.
Follows instructions and responds to management's discretion.
Takes constructive criticism and uses it as a learning tool.
Is consistently at work and on time.

Nice To Haves

Bachelor or Associates degree

Responsibilities

Prepare, implement and maintain a cost-effective budget plan for the property.
Maximize gross rent and miscellaneous income through market rent increases, lease renewal increases and collection of fees and special charges.
Consistently monitor vacancies, delinquent rents and concessions, with a pro-active approach.
Strategize ways to exceed budgeted NOI on a consistent basis.
Supervise the control of expenditures by ensuring products, sub-contractor and vendor services are obtained in accordance with the property's operating budget while maintaining the property in superior condition.
Review financial reports daily, weekly and monthly to track results.
Prepare monthly progress reports and action plans.
Interview, screen and select high caliber, qualified individuals for appropriate job positions adhering to labor laws, company policies and procedures.
Continuously train and develop personnel to achieve maximum growth potential by maintaining an effective training program.
Review the scheduling of resident requests for maintenance service and assist the Maintenance Supervisor with the supervision of providing quality and prompt service in order of priority.
Walk vacant apartments daily to ensure market ready, communicate unacceptable conditions to Maintenance Supervisor.
Recommends and communicates cost effective savings, time-efficient programs and/or ideas to the Director of Property Operations.
Conduct regular property inspections, asset preservation, property condition, safety compliance ensuring routine maintenance work is completed timely and accurately.
Effectively manage declining performance in a timely manner adhering to company policies and procedures.
Implement effective resident retention programs and on-going social activities.
Ensure timely completion and submission of timesheet edits, timesheets to payroll, miscellaneous tracking reports (work order timeliness, OSHA reports) and safety reports.
Follow purchase ordering procedures as established by the company.
Drive traffic generation through ongoing review of the marketing program including regular auditing of the box scores, advertising sources, off-site marketing etc.
Collaborate with Retail Property Manager regarding any shared property repairs.
Coordinate and manage after-hours and emergency calls that affect both the residential and retail spaces.
Collaborate with Retail Property Manager to prepare and generate an annual shared budget that addresses both retail and property management needs.
Oversee shared projects, ensuring retail and property management teams are aligned in scheduling and executing work to prevent conflicts or inconvenience to residents and retail customers.
Work in conjunction with the Retail Property Manager to gather and review bids for any repairs or work needed in shared areas, ensuring cost-effective and timely solutions.
Reconcile all retail billbacks on a quarterly basis, ensuring that reimbursements are processed and sent to the Retail Property Manager per deadline assigned.