FIELD-BASED MAINTENANCE TECHNICIAN in Lawrence KS
About The Position
The field-based General Maintenance Technician supports maintenance at assigned Dollar General stores within a geographic area. The technician travels to stores in response to maintenance tickets, troubleshoots entry-level maintenance concerns, supports preventative maintenance, and assesses safety equipment. The role partners with store leaders to identify and address repairs and educates them on maintenance best practices to help maintain coolers, freezers, and other equipment. The technician documents, communicates, and interacts with business partners through the Computer Maintenance Management System (CMMS), and works with operational leadership and external maintenance vendors and service providers. The position advances customer service and brand growth by executing Dollar General maintenance standards. Occasional after-hours work may be required based on repair urgency.
Requirements
- High school diploma or applicable experience.
- Active driver's license.
- Willingness to travel up to 100%.
- Ability to pass a Motor Vehicle Background Check.
- Exceptional problem-solving skills and ability to identify and support entry-level repairs.
- Basic computer knowledge.
- Ability to communicate effectively at all levels, including with senior executives, the organization, and external parties.
- Strong commitment to customer service.
- Ability to manage multiple priorities.
- Ability to lift 50 pounds or more.
Nice To Haves
- Previous store management or retail experience.
Responsibilities
- Travel to assigned stores in response to maintenance concerns reported by store leadership.
- Troubleshoot maintenance issues and support entry-level repairs and operational solutions.
- Collect and verify asset information for on-site service projects within the assigned operating district.
- Perform preventative maintenance assessments and small maintenance activities where possible.
- Provide light exterior grounds support and assess safety equipment in alignment with local ordinances.
- Document and resolve maintenance tickets within the designated time frame using the CMMS.
- Educate store leaders on maintenance best practices and operational processes, including practices that support the longevity of coolers, freezers, and equipment.
- Train store personnel on the root cause of issues when necessary.
- Partner with store and operational leaders and external vendors or maintenance service providers.
- Work occasional after-hours based on the urgency of a repair.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
