About The Position

The General Maintenance Engineer repairs and maintains the resort’s physical structure and provides technical and administrative support to the Maintenance Department. The role performs routine and preventative maintenance across guest rooms, hotel facilities, equipment, and building systems; responds to alarms and guest requests; and follows safety, security, and cleanliness procedures. The position may also perform other tasks, cross-training, and duties assigned by a manager or supervisor. The position requires strong general mechanical ability and safe use of hand and power tools. The engineer must communicate effectively with guests and colleagues, work independently, address issues analytically, and respond quickly to emergencies. Work takes place both indoors and outdoors in moderate temperatures controlled by hotel environmental systems. Schedules may vary with hotel business needs, and attendance at scheduled training sessions and meetings is required.

Requirements

  • High school diploma or equivalent education.
  • English fluency; ability to speak, read, write, and understand the primary workplace language.
  • Three to five years of experience in general building trades.
  • Ability to safely use hand and power tools and other materials required for maintenance and repair.
  • Good verbal and written communication skills and excellent customer-relations skills.
  • Detail-oriented, organized, and able to communicate effectively.
  • Basic computer skills and basic computational ability.
  • Ability to deal effectively and patiently with internal and external customers, using tact and diplomacy and gathering accurate information to resolve conflicts.
  • Self-driven and able to work independently.
  • Strong issue-resolution and analytical skills with attention to detail.
  • Ability to work in a variety of situations and react quickly in emergencies, making decisions that may involve significant expenditures or others’ safety.
  • Ability to read and interpret drawings, diagrams, and design plans across trades.
  • Ability to provide and maintain a valid driver’s license, as the role may require operating motorized and electric vehicles.
  • Ability to meet the stated physical demands, including lifting up to 75 pounds occasionally and pushing or pulling carts and equipment weighing up to 250 pounds occasionally.

Nice To Haves

  • Technical commercial building-maintenance background preferred.
  • A license in a trade such as plumbing, electrical, HVAC, or carpentry preferred.

Responsibilities

  • Perform minor and routine painting, plumbing, electrical wiring, and related maintenance using hand tools.
  • Perform preventative maintenance in guest rooms, including vinyl repairs, paint touch-ups, minor furniture repairs, tub caulking, and tile repairs.
  • Perform preventative maintenance on ice machines, refrigerators, kitchen and laundry equipment, HVAC systems in guest rooms and meeting rooms, swimming pools, and hot tubs.
  • Repair plumbing and laundry equipment; perform preventative maintenance on exhaust fans and air supply systems; and monitor energy conservation.
  • Replace air-conditioner filters and repair vacuum cleaners and other small equipment as requested.
  • Respond immediately to alarms, determine their location and cause, assess emergency status, and report findings to the Front Desk.
  • Respond to guest needs and requests in a timely and professional manner and assist with guest inquiries.
  • Report suspicious occurrences, hazardous conditions, maintenance problems, safety hazards, accidents, and injuries.
  • Keep work areas clean and follow safe work habits, company policies, and safety and security procedures.
  • Use the lockout/tagout system before performing maintenance work.
  • Notify management when major repairs or additions to lighting, heating, or ventilation equipment are needed.
  • Complete required safety training and certifications and attend scheduled training sessions and meetings.
  • Perform other assigned duties, including cross-training and tasks requested by supervisors.
  • Maintain a neat, clean, and well-groomed appearance in accordance with property grooming and uniform standards.
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