General Liability Technical Specialist - Richardson, TX

VetJobs•Richardson, TX

7d•$85,600 - $141,200

About The Position

As a Technical Specialist, General Liability, you will manage and investigate moderate- to high-complexity injury and property damage claims, including claims that may involve significant litigation, coverage disputes, contractual indemnity issues, or extended timelines. Responsibilities include contacting customers and other parties, determining coverage, evaluating liability and damages, establishing reserves, negotiating settlements, and issuing accurate and timely payments within your authority and oversight. You will build professional relationships with customers and stakeholders, coordinate claim investigations and litigation strategies, and provide guidance and mentorship to Claim Representatives and Associate Claim Representatives. The role may require overnight travel to attend mediations, trials, or arbitration. Relevant insurance licenses must be acquired and maintained within three months of starting the job.

Requirements

High school diploma or GED.
At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state law and Travelers requirements.

Nice To Haves

Bachelor’s degree.
Three years of liability, bodily injury, or comparable claim experience.
Two years of litigation claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
Exceptional customer service skills, empathy, and professionalism when managing difficult conversations.
Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
Ability to interpret, apply, and clearly explain complex policy language, endorsements, and exclusions when assessing coverage and claim eligibility.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Independently manage an active caseload of injury and property damage claims and litigation from first notice of loss through resolution within the assigned level of authority.
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Coordinate internal and external resources and use resolution strategies to conduct comprehensive claim investigations and evaluations.
Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue timely, accurate payments.
Coordinate with Counsel to support litigation management strategies.
Maintain accurate claim activity records in claim management systems.
Identify opportunities to improve or enhance current best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses within three months of starting the job, as required by state and Travelers requirements.
Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.
Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and related proceedings.
Perform other duties as assigned.