General Liability Technical Specialist - Richardson, TX

Military Spouse Corporate Career Network•Richardson, TX

About The Position

As a Technical Specialist, General Liability, you will manage and investigate moderate-complexity injury and property damage claims, including customer contact, coverage determinations, liability evaluation, damage assessment, reserve establishment, and timely, accurate payments within your authority and oversight. You will apply claims management, investigative, coverage evaluation, and settlement negotiation expertise to resolve claims fairly and promptly, while developing positive professional relationships with customers and stakeholders. Claims may involve significant litigation or extend over a long period. You will also guide and mentor Claim Representatives and Associate Claim Representatives by sharing knowledge and best practices. This position independently manages an active caseload of injury and property damage claims and litigation from first notice of loss through resolution. Claims typically involve high-complexity personal or business insurance liability matters, potentially including coverage disputes and contractual indemnity issues. The role requires timely communication, thorough investigation, negotiation, coordination with counsel and other resources, accurate documentation, and adapting to technology changes, including AI-related tools. Relevant insurance licenses must be acquired and maintained within three months of starting, in accordance with state and Travelers’ requirements. Travel, including overnight stays, may be required for mediations, trials, and arbitration.

Requirements

High school diploma or GED.
At least two years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers’ requirements.

Nice To Haves

Bachelor’s degree.
Three years of liability, bodily injury, or comparable claim experience.
Two years of litigation claim experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
Exceptional customer service skills, empathy, and professionalism in difficult conversations.
Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including experience handling complex or disputed claims, negotiating settlements, and managing litigation.
Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Independently manage an active caseload of injury and property damage claims and litigation from first notice of loss through resolution within the assigned authority.
Investigate claims by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury or property damage, and establish appropriate reserves.
Communicate professionally and promptly with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
Negotiate with claimants, attorneys, contractors, representatives, and other constituents; convey settlements within authority and issue timely, accurate payments.
Coordinate with counsel to support litigation management strategies.
Maintain accurate claim activity records in claim management systems.
Identify opportunities to improve or enhance current best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers’ requirements.
Provide guidance and mentorship to Claim Representatives and Associate Claim Representatives.
Travel as needed, potentially including overnight stays, to attend mediations, trials, or arbitration.
Perform other duties as assigned.