General Liability Litigation Team Leader - Western

The Hartford•San Antonio, TX

9d•$86,400 - $129,600•Hybrid

About The Position

The General Liability Litigation Team Leader manages a tenured staff resolving general liability coverage, risk transfer, liability, and damages in compliance with corporate claim settlement policies and procedures. The role leads approximately seven General Liability Litigation Claim Handlers and their corresponding claim inventories, and serves as a technical resource to the team. The position reports to the Western General Liability Litigation Director. The role may be performed remotely or in a hybrid arrangement. Candidates living near an office in Hartford, Connecticut; San Antonio, Texas; Scottsdale, Arizona; Lake Mary, Florida; Naperville, Illinois; or Alpharetta, Georgia are expected to work in the office three days per week, Tuesday through Thursday. Those who do not live near an office work remotely and may be expected to visit an office as business needs arise. The annualized base pay range is $86,400–$129,600. Actual base pay may be above or below this range depending on factors including performance, proficiency, and demonstration of required competencies. Total compensation may also include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

Requirements

Experience with prior high-exposure general liability claims and litigation is strongly preferred.
Knowledge of contracts and contractual indemnification.
In-depth understanding of coverage and risk transfer, with the ability to develop strong coverage acumen.
Consistent high level of performance and achievement over the course of a career.
Strong verbal and written communication skills.
Ability to partner with internal and external customers, including agents, brokers, sales, and product teams.

Nice To Haves

College degree preferred.
Prior management experience strongly preferred.
CPCU, AIC, SCLA, or another professional designation, or working toward such a designation, preferred.

Responsibilities

Lead approximately seven General Liability Litigation Claim Handlers and manage their corresponding claim inventories.
Train, coach, and develop staff to support strong job performance and achievement of individual and professional goals.
Manage and direct claim investigation, liability determinations, disposition, and settlement in compliance with corporate claim settlement policies and procedures.
Manage and implement change, including explaining its drivers and business goals.
Evaluate and manage staff performance.
Serve as a technical resource for General Liability Litigation Claim Handlers.
Understand and analyze General Liability and/or personal lines coverage forms.
Lead and manage staff at different experience, tenure, and professional-development levels.
Address customer service drivers and independently resolve customer issues, needs, and concerns.
Apply and administer human resource policies and procedures.
Communicate effectively in writing and verbally with audiences of varying demographics.
Partner with internal and external customers, including agents, brokers, sales, and product teams.