General Liability Claims Assistant- Bilingual
About The Position
FrankCrum is seeking a full-time, on-site Bilingual General Liability Claims Assistant. This role is crucial for promoting sales and client retention through excellent customer service by providing support to the General Liability claim team. The position involves working with Workers’ Compensation and General Liability policies, offering flexible coverage and payment options. Frank Winston Crum Insurance (FWCI) is licensed in 37 states and continues to expand, enhancing its value-added services while maintaining a commitment to "always do the right things for the right reasons!"
Requirements
- A minimum of one (1) year of clerical and/or administrative experience.
- A high school diploma or the equivalent.
- Must speak English and Spanish.
Nice To Haves
- college degree desirable
Responsibilities
- Reviews TPA Systems for legal invoice payments and escalates non payments as needed.
- Updates invoice payment details and matter status in the legal bill review platform.
- Forwards approved budgets to assigned adjusters on litigated claims.
- Receives incoming calls requesting claim status and updates; escalates as needed.
- Performs claim intake for all new OMP GL claims received via mail, email, or phone call.
- Pulls and provides to Adjuster all policy and claim documents related to claims.
- Provides Adjuster with Policyholder and Agency contact information.
- Checks policy system monthly for new endorsements to be added to assigned claim files.
- Responds to claims emails with claim number and adjuster information on assigned claims.
- Escalates issues to Claims Operations Supervisor or upper management where appropriate.
- Receives and distributes paper and electronic mail.
- Redacts policies and responds to policy disclosure requests assigned by management.
- Creates links for large files and sends to adjusters.
- Backs up Claims Administrative Clerk as needed.
- Performs work in various systems and vendor sites; compiles various reports and documentation.
- Clocks in and out consistently and accurately by using the electronic timeclock system for all time worked and does not perform any work when not clocked in.
Benefits
- Health Insurance is zero dollar paycheck cost for employee's coverage and a low cost for family plan.
- Dental and Vision Insurance
- Short Term Disability and Term Life Insurance at no cost to the employee
- Long Term Disability and Voluntary Term Life Insurance
- Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
- 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
- Flexible Spending Accounts for Medical and Dependent Care Reimbursement
- Health Savings Account funded by FrankCrum
- Paid time off and holiday pay
- Education Benefit Program at the IRS Maximum allowance
- PTO cash out
- Tickets at Work
- Access to the Corporate America Family Credit Union
- Employee and client referral bonus programs
- Disaster Relief Fund for employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
