General Clerk - Information Desk

Cleveland Clinic • Akron, OH

1d • Onsite

About The Position

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. As Information Desk General Clerk, you will greet guests, provide requested information, offer directions and perform various other supportive duties such as answering incoming calls and pager requests. In many cases, you are the first person patients see when entering the hospital, offering you the chance to start their experience off on a positive trajectory. Not only can you help ensure they have a wonderful visit but also leave a lasting impression of Cleveland Clinic. Additionally, this position allows you to further your customer service skills, meet new people and explore numerous professional development opportunities.

Requirements

• High School Diploma/GED
• Experience working with public and customer interactions, providing clear information and resolving customer/guest concerns
• Basic computer skills
• Strong communication skills

Nice To Haves

• One year of employment at Akron General Medical Center

Responsibilities

• Greet guests with a smile and provide appropriate information.
• Maintain cleanliness of main lobby area, policing for debris and disarray of furniture.
• Utilize computer systems to obtain information regarding physicians, departments, meeting locations and patient information.
• Verify test schedule through Centralized Scheduling, as needed.
• Dispatch transportation for patient discharges and admissions, meeting goal of 15 minutes or less point to point.
• Provide directional information to guests and/or provide escort services as needed.
• Answer phones with a pleasant, professional demeanor and provide appropriate information.
• Assist in the scanning of patient wrist bands for patient discharges.
• Train and work closely with volunteer staff and perform duties of information desk personnel.

Benefits

• Follows standard precautions using personal protective equipment as required
• Equal opportunity to all of our caregivers and applicants for employment in our drug free environment.
• All offers of employment are followed by testing for controlled substances.
• Caregiver will be required to comply with the influenza prevention program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED