Desk Clerk

City of Ames•50010, IA

4d•Onsite

About The Position

Centrally located in the heart of Iowa, Ames is a vibrant, progressive community with more than 66,000 residents providing an excellent quality of life. Home to Iowa State University, Ames offers year-round recreation opportunities, diverse cultural offerings, a stable economy, safe neighborhoods, and a high-achieving school district. The City of Ames Parks & Recreation Department has an exciting opportunity for Desk Clerks to provide support to customers and staff at Parks & Recreation facilities! Current openings are for Community Center Desk Clerks. Candidates interested in this opportunity can expect to work a varied schedule of less than 20 hours per week. Evening and weekend hours required for the current openings. Desk Clerks are directly accountable to the Office Manager or Auditorium/Bandshell/Community Center Manager and adjunctly accountable to the Recreation Superintendent and the Director of Parks & Recreation. This position is an ongoing, part-time, less than 20 hours per week position that is not benefit or paid leave eligible. Posting is open until filled.

Requirements

Must be at least 18 years of age.
Cash handling and computer skills.
Ability to learn and use recreation software
Ability to clearly communicate; understand customer needs.
Ability to be self-motivated with a positive attitude.
Ability to handle multiple tasks efficiently in a fast-paced environment.
Ability to answer and assist customers on the phone or direct them to the correct party.
Ability to understand, appreciate and embody the City of Ames Core Values.
Ability to maintain an exceptional level of safety.
Ability to interact with customers in a friendly and approachable manner.
Ability to maintain a professional appearance (staff shirt, khaki pants and closed-toed shoes) at all times while onsite.
Ability to maintain a professional demeanor (calm and courteous) at all times while on site.

Nice To Haves

Preference may be given to applicants possessing qualifications above the minimum.

Responsibilities

Answer incoming calls and direct them appropriately.
Greet customers.
Receive payments and balance cash drawers.
Communicate program information to customers.
Register participants for programs/activities.
Complete data entry and general clerical duties.
May perform opening/closing procedures.
Supervise facility activities (i.e., open gym, games, birthday parties, etc.).
Setup equipment as needed or required.
Complete tasks as assigned.
Ensure a safe environment minimizing or eliminating hazardous situations and behaviors.
Fill in for full-time staff members during times such as vacations, department meetings, department or city functions, and holidays that the Community Center is open to the public.