General Clerk III - Help Desk Support

G2 Innovative Solutions Inc•Austin, TX

9d•Onsite

About The Position

G2IS is seeking a General Clerk III- Help Desk Support to provide support in areas to include answering all phone calls, emails, assign appropriate time and leave units, updating employee profiles, activating/deactivating employee profiles, performing validation overrides, performing tour of duty unit maintenance, gathering and providing reports as requested performing special projects. This is not a remote position.

Requirements

High school diploma or its equivalent
2+ years of experience in the field or in a related area
Strong oral and written communication skills
Telephone and email etiquette
Exhibit tact and diplomacy – does not blame the customer, but works together to find solutions
Effective listening
Patient
Goal-oriented focus for resolution of an issue
Proficient with Microsoft Outlook, Excel, MS Word
Manage customer expectations for resolution of issues especially in circumstances where an answer is not immediately available
Attention to detail
Ability to multi-task
Independently research and resolve issues using tools and guidance available with minimal need for Supervisory support
Provide clear and concise documentation, especially in occasions where issues must be routed to another team or elevated to a Government employee for support
Interpret laws, policies and procedures to provide accurate information to the customer
Adaptable to changing systems, procedures and policies
Work in a team environment
Must be willing to go onsite, and live in Austin, TX area