General Clerk II

Coast Professional•West Monroe, LA

2d•Remote

About The Position

The General Clerk II provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner. In the event of high call volume, you may be required to assist with answering inbound calls regarding FSA Loan Servicing.

Requirements

High school diploma or GED required
At least one (1) year of customer service, administrative or call center experience required.
Must reside in the U.S.
Must be a U.S. Citizen.
Must be able to pass a criminal background check.
Must not be delinquent or in default on any federal student loans.
May be required to work scheduled holidays, overtime, and Saturdays.
Adhere to policies as related to protecting personally identifiable information.
Must have the ability to write using proper grammar and punctuation.
Must have the ability to type a minimum of 23 WPM required.
Must have the ability to work independently and in a team environment.
Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
Must be able to navigate Microsoft Excel spreadsheets.
Must have the ability to identify new scenarios and ask for guidance when none is available.
Must have a logical thought process.
Must be organized, take accurate notes, and refer to notes during processing.
Must welcome and can accept constructive/constant feedback.

Nice To Haves

NSLDS usage experience (benefit but not required.

Responsibilities

Works on assignments that are semi-routine in nature but recognize the need for occasional deviation from accepted practice.
Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.
Perform repetitive clerical steps.
Perform clerical duties requiring general knowledge and the application of various work methods and procedures.
Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
Interpret paperwork and make sound judgements based on information received.
Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
Review data for deficiencies and errors, correct any incompatibility and check output for accuracy.
Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
Must support high-call volume days by taking inbound borrower phone calls.
Must complete and pass DRG call center customer service training.
Must make outbound borrower calls as needed.
Must be able to effectively read a prepared/written script out loud.
Apply data program techniques and procedures to daily tasks.
Generate reports, store completed work in designated locations and perform backup operations.
Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
Applicants will be required by contract to undergo program update training as student financial assistance programs change.