Geek Squad Senior Repair Technician

Best Buy • Philadelphia, PA

13d • Onsite

About The Position

As a Geek Squad Senior Repair Technician (Agent), you’ll provide technology expertise and leadership in overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s standards and serve as a role model for the team. The role supports excellent employee and customer experiences and business results. Internally, this role is known as a CIA Agent.

You’ll work with other Geek Squad leaders to coordinate staff assignments, communicate department goals, support customers directly, resolve escalated service issues, and develop team members’ customer service and technology repair skills.

Requirements

• At least 1 year of experience diagnosing and repairing PCs or consumer electronics.
• At least 1 year of customer service experience.
• At least 1 year of leadership experience, including coaching, training, and recognition.

Nice To Haves

• Experience working with Windows operating systems.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service, and follow-up.
• Communicate department goals and other important information to team members clearly, accurately, and in a timely manner.
• Work directly with customers to ensure they receive needed service and to resolve escalated customer service issues.
• Coach agents to develop their customer service and technology repair skills.
• Collaborate with team members and other store employees, answer questions, and help achieve goals and maintain high customer service standards.
• Train and coach agents in repairs and services in accordance with Geek Squad’s standards and serve as a role model for the team.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility.
• Paid time off for eligible full-time and part-time employees, depending on work location, employment status, salary or hourly status, and years of service.
• Certain roles may be eligible for incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed