Geek Squad Senior Repair Technician

Best Buy•Missoula, MT

11d•$19 - $27•Onsite

About The Position

As a Geek Squad Senior Repair Technician (Agent), you’ll provide technology expertise and leadership overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s standards and serve as a role model for the team. The role supports excellent employee and customer experiences and strong business results. Internally, this role is known as a CIA Agent.

Requirements

At least 1 year of experience diagnosing and repairing PCs or consumer electronics.
At least 1 year of customer service experience.
At least 1 year of leadership experience, including coaching, training, and recognition.

Nice To Haves

Experience working with Windows operating systems.

Responsibilities

Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service, and follow-up.
Communicate department goals and other important information to team members clearly, accurately, and promptly.
Work directly with customers to ensure they receive needed service and resolve escalated customer service issues.
Coach agents to develop their customer service and technology repair skills.
Collaborate on an ongoing basis and answer questions for team members and other store employees to help achieve goals and maintain high customer service standards.

Benefits

Competitive pay.
Employee discount.
Financial savings and retirement resources.
Support for physical and mental well-being.
Leaves of absence and potential pay sources, subject to eligibility and applicable conditions.
Intermittent or reduced-schedule leave for certain medical or family care leaves.
Paid time off for full-time and part-time employees, subject to applicable conditions.
Incentive pay may be available for certain roles, subject to eligibility.

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